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TOC plans regarding advance tickets if destinations become no-go (Coronavirus)?

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alistairlees

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Retailers are trying to implement this asap. We found out by listening to the radio / reading the internet.
 

SickyNicky

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Indeed. That's how we heard about it as well. We'll have our refunds app sorted today. In the meantime, don't try to refund.
 

Howardh

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Indeed. That's how we heard about it as well. We'll have our refunds app sorted today. In the meantime, don't try to refund.
That was my very first question; do I try now or later...in other words will I be refunded after the date of the trip?

Second question; do I go back to the company that I bought the tickets from (Trainsplit in my case)?

This is now out of date? https://trainsplit.com/coronavirus.aspx
The train companies state the following:

All Advance tickets with ALL train operators still remain non-refundable but amendable* (by re-booking your journey) and obtaining a refund on the appropriate refund claim form (check your email confirmation for the link or instructions).
* For all amendments, a refund is calculated based on the cheaper booking less the admin fee.
If your ticket is refundable, you will be able to claim a refund as normal (less a £10 admin fee). If you have booked Advance (non-refundable) tickets and choose not to travel, you should contact your travel insurer.
The refund rules that usually apply to Advance fares may change, customers are advised to keep an eye on the National Rail page for updates.
If you have travel insurance, please contact your insurer.

For refunds, please go to https://refunds.trainsplit.com
 

CyrusWuff

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For clarification: What RDG have briefed out today is that Advance tickets purchased before 07:00 today, for travel after 07:00 today, are now refundable with no admin fee being applied. This has to be requested from the original retailer before the departure of the first booked train on the ticket.

Tickets purchased from 07:00 today, for travel on the reduced timetable, will only be refundable in line with Condition 30.1 of the National Rail Conditions of Travel (i.e. if you abandon your journey because the train is subsequently cancelled, delayed or your reservation will not be honoured).
 

Bletchleyite

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Why do they have to keep putting awkward rules in place?

Just do the following:-
a. Refund all Advance tickets where people have not travelled (there will need to be some honesty as well as checking of e-ticket records) since last Monday when people were advised to stay at home;
b. Stop selling Advance tickets with immediate effect.
 

Howardh

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E759

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TrainSplit are only offering Advance ticket refunds where the journey has been re-booked to another future date. That's of no use to me, all my tickets are to venues which have closed their doors.
 

Adam Williams

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TrainSplit are only offering Advance ticket refunds where the journey has been re-booked to another future date. That's of no use to me, all my tickets are to venues which have closed their doors.
This isn't true.
 

SickyNicky

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TrainSplit are only offering Advance ticket refunds where the journey has been re-booked to another future date. That's of no use to me, all my tickets are to venues which have closed their doors.
That's not correct. We're offering a full refund on all advances booked before 7am today, in line with the governments announcement.
 

SickyNicky

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As I have the tickets machine-printed already, it's sending me to this page https://raileasy-refunds.fastrailticketing.com and I can't fill in the details because my train journey hasn't been disrupted yet; I'm confused. Why can't I just send the tickets back for the due full refund in advance of my travel dates??

I'll find out...

EDIT: Raileasy are getting the form changed. Can you check back later please? Thanks.
 
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Haywain

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a. Refund all Advance tickets where people have not travelled (there will need to be some honesty as well as checking of e-ticket records) since last Monday when people were advised to stay at home;
Why? Many people will have bought tickets that they will be using for their essential travel to and from their essential work. Many people employed in the emergency services and the NHS will be using such tickets to get from their main residence to the location of their employment. They don't want refunds.
 

Bletchleyite

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Why? Many people will have bought tickets that they will be using for their essential travel to and from their essential work. Many people employed in the emergency services and the NHS will be using such tickets to get from their main residence to the location of their employment. They don't want refunds.

Advance tickets aren't for commuting. Get a season ticket. It will almost certainly be cheaper.

I'm not saying they should automatically refund them, just that it would be best at the moment that no non-flexible tickets were sold, it just keeps things simple. Offer a 50% discount for provable key workers or something if the price is an issue, but to keep it simple just buy your ticket on the day (ideally using your own device).

New thread to discuss this further: https://www.railforums.co.uk/thread...tocs-stop-selling-advance-tickets-now.202523/
 

Howardh

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I'll find out...

EDIT: Raileasy are getting the form changed. Can you check back later please? Thanks.
Thank you, yes I will. I hope simply inputting the reference number and e-mail will do the trick!! Thanks again.
 

35B

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Advance tickets aren't for commuting. Get a season ticket. It will almost certainly be cheaper.

I'm not saying they should automatically refund them, just that it would be best at the moment that no non-flexible tickets were sold, it just keeps things simple. Offer a 50% discount for provable key workers or something if the price is an issue, but to keep it simple just buy your ticket on the day (ideally using your own device).
My break even between the two is 2-3 return journeys per week.
 

Haywain

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Advance tickets aren't for commuting. Get a season ticket. It will almost certainly be cheaper.
Lots of people don't live close enough to their workplace to commute daily - in London, for example, certainly a lot of police officers and firefighters live well away from London and use Advance tickets to travel to and from London around their shift patterns. And what about people with hospital appointments and the like - they can't use season tickets. There really is no point in refunding tickets and expecting people to go through the hassle of buying again.
 

Bletchleyite

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Lots of people don't live close enough to their workplace to commute daily - in London, for example, certainly a lot of police officers and firefighters live well away from London and use Advance tickets to travel to and from London around their shift patterns. And what about people with hospital appointments and the like - they can't use season tickets. There really is no point in refunding tickets and expecting people to go through the hassle of buying again.

Once again, that was not what I proposed, I simply proposed that all Advance tickets should be refundable. There isn't scope to automatically refund them all anyway.
 

E759

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That's not correct. We're offering a full refund on all advances booked before 7am today, in line with the governments announcement.
Confusing words on the refund page. I've looked again and negotiated the steps required thanks. Refund request not completed after 10 minutes though...
 
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