Adam Williams
Established Member
TrainSplit: Purchased a journey 15/03/2020 as part of a replacement and re-fund for a journey 18/03/2020. Re-fund less £10 approved. Now trying to re-fund the new replacement journey which is scheduled 03/06/2020 but get "A refund is not available for the ticket and refund method you have chosen". I selected the Covid-19 link. Any thoughts? Thanks.
The app (now) says:
Please note that only bookings made before 7AM on Monday 23rd March 2020 with travel dates prior to Thursday 30th April 2020 can be automatically refunded via this page.
Please send a manual refund request in all other circumstances.
Can you send a manual request please? https://refunds.trainsplit.com/ManualRefund
Just pick medical or something for the reason, I'll add a dedicated covid19 reason in a sec.
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