Dai Corner
Established Member
- Joined
- 20 Jul 2015
- Messages
- 6,341
Currys stock control anecdote.
I needed some replacement NiMh batteries for a cordless phone. Looking online I found Currys were offering them at a good price with same day click and collect at a nearby branch. I ordered and received a confirmation email with a reservation number.
I went to the shop and showed the assistant the email. She looked in the cupboard behind the counter and they weren't there. She looked 'out the back'. Nope none there. She sought the help of a colleague who looked through the displays. He couldn't find any there. I knew he wouldn't as I'd looked myself while she was 'out the back'.
After about 20 mins hanging around I said 'You haven't got them, have you?' 'Er, no' was the response. No attempt to apologise or get them sent to me or to the store for me to collect the next day.
I went next door and bought them from Tesco who had plenty of stock, albeit a pound or two dearer.
I needed some replacement NiMh batteries for a cordless phone. Looking online I found Currys were offering them at a good price with same day click and collect at a nearby branch. I ordered and received a confirmation email with a reservation number.
I went to the shop and showed the assistant the email. She looked in the cupboard behind the counter and they weren't there. She looked 'out the back'. Nope none there. She sought the help of a colleague who looked through the displays. He couldn't find any there. I knew he wouldn't as I'd looked myself while she was 'out the back'.
After about 20 mins hanging around I said 'You haven't got them, have you?' 'Er, no' was the response. No attempt to apologise or get them sent to me or to the store for me to collect the next day.
I went next door and bought them from Tesco who had plenty of stock, albeit a pound or two dearer.