RunawayTrain
Member
- Joined
- 24 Feb 2019
- Messages
- 65
I am encountering a problem at Surbiton station which has happened once before and again today. I asked to buy a super off peak return from Woking to Surbiton for Friday (2 days time). The ticket office staff member (a team leader from his badge) said that normally they cannot sell a super off peak return from this station and the reason he gave was somewhat vague but something to do with being in London zone 6 and you only can travel from here using off peaks, not super off peak tickets. He tried to sell me an off peak ticket for Friday (about £2 more expensive) and when I stood my ground he asked for my train times (459pm Woking-Surbiton, about 745pm return Surbiton-Woking). In the end he said he would sell me a super off peak ticket this one time, but said in future I would not be able to buy one at Surbiton (then later changed this to 'may not'). In the past a different ticketing staff member flat refused to sell me a super off peak from woking, and said that they physically didn't have the capability which now seems untrue given I got one today.
I thought that all ticket offices could sell all tickets? Or maybe I'm mistaken. Anyway, I'm not happy about this experience and wondered does anyone know if the ticket office team leader was wrong, or was he actually right, and in fact did me a favour selling the super off peak return? Many thanks in advance!
I thought that all ticket offices could sell all tickets? Or maybe I'm mistaken. Anyway, I'm not happy about this experience and wondered does anyone know if the ticket office team leader was wrong, or was he actually right, and in fact did me a favour selling the super off peak return? Many thanks in advance!