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  1. M

    Northern Railway Arriva 'Scrooge you' to customer

    Hi, I wanted an apology and the gesture, to say, 'Yes, we (Northern Railway) were in the wrong, and as a sign of good faith (and we want to keep your custom for the future) we would like to give you a refund of £7.20 for that one days' travel - we got it wrong!'. The stress and anxiety I went...
  2. M

    Northern Railway Arriva 'Scrooge you' to customer

    Thanks for everyone's constructive comments. Just to answer some of them: I agree its unusual behaviour, because I'm standing up for ordinary people against Rail companies who rip off customers every year with ticket increases, whilst giving a sub-standard service. I agree, this is supposed...
  3. M

    Northern Railway Arriva 'Scrooge you' to customer

    Thought people may want to checkout Arriva's Northern Railway attitude to customer relations, its an interesting read... URL at: https://www.marklynch.com/northern-railway-scrooge-you-to-customer-with-1-refund-cheque/

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