Search results

  1. 1

    Upgrade a STD advance to 1st

    Hi Guys.I have asked the following question on the Twitter pages of X/C,Transpennine Express,VTEC and Virgin Trains.... "If I change my STD advance ticket to 1st class advance for exact same train,do I need to also pay a extra £10 admin fee?" All the Atoc''s said yes,except VTEC.I read the fares...
  2. 1

    TOD Cycle Reservation goes wrong

    I have travelled many times with Scotrail from Glasgow to Inverness return.Each time I have a ticket to attach to the cycle,one for myself,a seat reservation and the actual travel ticket.At the cycle space there has never been a reservation tag to indicate that the cycle space is reserved.My...
  3. 1

    Groupsave Scotrail

    Hello again.Scotrail confirmed today that a Group Save is valid on the Carstairs route.However no such ticket exists from Motherwell to Edinburgh.This may be a oversight, but no such fare exists from Wishaw,Carluke or Carstairs.They did confirm a ticket from Bellshill to Edinburgh is valid with...
  4. 1

    Groupsave Scotrail

    I think they have misled me a bit.When they quoted the Ayr to Edinburgh route was not valid, I assumed that was because the service started from Ayr rather than Glasgow.However it has just dawned on me that a Glasgow-Edinburgh GroupSave ticket would be valid at Queen Street low level on a...
  5. 1

    Groupsave Scotrail

    Yeah I would have thought that as well.However customer services claim that via Carstairs is not a valid route.The website does state Glasgow to Edinburgh all routes.But going via Carstairs is called the Ayr to Edinburgh route,so I can see were they are coming from.I also asked if I could buy a...
  6. 1

    Groupsave Scotrail

    Hi,guys. Just a wee query regarding the Group Save product that Scotrail sell. The website says it is available on all routes from Glasgow to Edinburgh .It is also available from intermediate stops eg Croy or Bellshill .However it is not available from Motherwell. I assumed all routes also...
  7. 1

    Staff Taravel On The Sleeper

    Hello again.My employer is Scotrail.I was thinking of doing a journey from London Euston to Fort William.I'm happy enough to take advantage of free travel and then purchase another ticket at £85 to obtain sole use of the berth.However the £85 price is pretty hard to get in the month of June.Do...
  8. 1

    Staff Taravel On The Sleeper

    Thanks for the replies guys.You have been very helpful.I was considering buying a Priv Saver Return from Glasgow to London Euston.Travel down on a daytime service and return on the seated portion providing I had a reservation,however the info posted clearly states I can't.Thanks for taking the...
  9. 1

    Staff Taravel On The Sleeper

    Hi guys.Can anyone confirm a couple of questions regarding the sleeper.From the information I can find it appears all staff travel is prohibited in the seated coach.However can I buy a privilege 75% discounted standard single with a seat reservation? Regarding child dependants,do they get a...
  10. 1

    Child Dependant Priv Ticket

    Yeah the pass says Child,even though they are a adult.If it just said dependant then it would be straight forward and easier to understand.I have spoken to a few people about it now,and almost everyone has a different interpretation.My son looks mature for his age.I would not be happy with him...
  11. 1

    Child Dependant Priv Ticket

    Hi.I have non safeguarded staff privilege cards.I am aware that I get a 75% discount on walk up tickets.I also have 2 children over 16.They are still in education,therefore they still have their cards, which although they are now adults it still has child dependant printed on them.My son wants...
  12. 1

    Advice given on Scotrail Facebook

    Thanks for your input guys.The only other issue I have heard of,is Transpennine not allowing SPT zone cards on their services.However I think it was only a problem on the afternoon outbound service from Glasgow Central,which is no longer running.I don't think the guards check the tickets between...
  13. 1

    Advice given on Scotrail Facebook

    I just checked the comment again.The passenger has stated that the guard said it wasn't valid as it wasn't a local service.He has asked Scotrail for clarity as it was them who have probably sold him the ticket.Regardless of what the actual conversation took place with the guard,it's...
  14. 1

    Advice given on Scotrail Facebook

    A passenger asked the following question on Scotrail Facebook page.He stated he has a monthly season ticket from Motherwell to Hillington West.On his return journey he boards the 16:40 Virgin Trains departure from Central to Motherwell.He has been doing this for years.However the guard has told...
  15. 1

    Changing a standard single ticket

    Thanks Jake.Is the £10 fee a admin charge for the refund or is it for the change of journey (date)
  16. 1

    Changing a standard single ticket

    Thanks mate.I had a funny feeling that may be the case.Is a change of journey fee exclusive to advance tickets ?
  17. 1

    Changing a standard single ticket

    Hi Guys...I bought a standard single ticket from trainline.I need to change the date of the ticket.However I want to travel a day earlier.Can I go to my local booking office and simply pay a change of journey fee of £10 ?
  18. 1

    Scotrail Franchise - Barriered stations

    It sounds like they have done their homework,but I'm not sure if they would get pass marks.In their press release it suggested that they were going into fine detail,as they even mentioned that they would source local food products for the on train catering.However their was no mention of further...
  19. 1

    Scotrail Franchise - Barriered stations

    I was talking to one of the clerks at Motherwell,and he told me the workload with Advantix machines has increased.He said this is mainly to due extra TE's employed but also due to the fact that the Advantix machines are basically obsolete.They are now high maintenance and very time consuming...
  20. 1

    Scotrail Franchise - Barriered stations

    I was at Motherwell station today.There is manual barriers checking and selling tickets.There is also 2 ticket machines.Despite this the booking office with 2 clerks was busy.Overall the station was extremely busy.I would think there is a good business case for ticket gates at this station.A...

Top