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    LNER Delay Repay - says it's paid when it hasnt!

    Hi My husband and I travelled on 2/7/19 from KGX to Gleneagles in First Class on a Single Advanced First ticket each costing £69.95. The train was more than 30 mins late in arriving at Gleneagles so Delay Repay kicked in. I submitted 2 applications for the tickets and received only 1 refund...