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  1. M

    Additional single ticket - am I entitled to compensation?

    Evening guys, So finally some progress with this. LNER got in touch and said the responsibility lay with Virgin. Virgin just got in touch today with the following: "Thanks for your correspondence regarding your experience on 2nd December 2018. We do our best to make it easy for our...
  2. M

    Additional single ticket - am I entitled to compensation?

    So Trainline have got back to me with the following: I am sorry to know that your tickets were activated earlier and you had to purchase new tickets in order to travelled. Under the booking reference number 440865754104 you have booked Off-Peak Return tickets travelling from:- I wish to...
  3. M

    Additional single ticket - am I entitled to compensation?

    My return journey was via Virgin (Edinburgh to Carlisle), I had to buy the additional single, right before Carlisle to the point the transaction had just finished and I had to get off in a hurry. Carlisle to Manchester Piccadilly was via TPE. I've followed up with LNER (they've advised 10...
  4. M

    Additional single ticket - am I entitled to compensation?

    I've attached a screenshot below. The conductor pointed out it should be orange not grey.
  5. M

    Additional single ticket - am I entitled to compensation?

    It's iOS. The barcode version of the ticket was scanned on the outward journey. There are no barriers at Edinburgh, nor was there anyone checking tickets so I didn't use the app till I showed the staff member who reserved my seat. On the return the conductor didn't actually attempt to scan...
  6. M

    Additional single ticket - am I entitled to compensation?

    @robbeech Thanks for the detailed response. It's not something I've ever encountered before and I have used open returns over various days before. I had to change at Carlisle and went to the Virgin ticket desk and they were bewildered too. They said staff should not have to activate...
  7. M

    Additional single ticket - am I entitled to compensation?

    I travelled to Edinburgh Waverley last Friday from Manchester Piccadilly on a Virgin train and on approach to Edinburgh I was advised by one of the on-board train crew to reserve a seat for Sunday as all services will be extremely busy. I had used the Trainline App to buy an open return and...

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