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  1. cf111

    Caledonian Sleeper

    It took CS less than a day to refund my ticket after I called them whereas it took EasyJet three weeks! A barely minor inconvenience during these strange times but once this is all over I'd be much happier to hand my money over to CS than EasyJet.
  2. cf111

    Avanti West Coast Advance Refunds?

    Thank you, I had forgotten about the 28-days in all the chaos.
  3. cf111

    Avanti West Coast Advance Refunds?

    Yes I did, it is an e-ticket.
  4. cf111

    Avanti West Coast Advance Refunds?

    Hello all, I hope all of us are keeping well during these most strange times. It seems almost churlish to ask this, but as I'm self-isolating and have finished all the household chores I can think of, I might as well! I have an advance ticket from Euston to Glasgow on the 1030 departure on...
  5. cf111

    Abellio Scotrail Franchise to end early in March 2022

    There are only two at Inverness now when there used to be four. Things would be much better even if they only provided more of the card only ones, or brought back the collection only machine.
  6. cf111

    Abellio Scotrail Franchise to end early in March 2022

    Caledonian MacTrain would be my bet!
  7. cf111

    Caledonian Sleeper

    I sent an email to CS after my journey last week. It wasn't really a complaint, I made positive comments about the crew and many aspects of the new stock but did say I was disappointed with the lack of hot water and no running water at all in the morning. They have processed a refund of half the...
  8. cf111

    EMR 'HST Safety' advice to passengers

    I did notice that the warning signs on the doors were much more obvious on the last LNER HST I travelled on.
  9. cf111

    LNER HST Withdrawals

    A lovely image. I do enjoy the southbound Cheiftain on a winter's morning.
  10. cf111

    Glasgow Queen Street refurbishment and remodelling

    Another thank you from me @PaxVobiscum. I do keep an eye out for a seagull carrying a camera when I'm going through GLQ but I've yet to spot him! Very good narration as well, auld Attenborough should be checking over his shoulder!
  11. cf111

    ScotRail HST Introduction - Updates & Discussion

    A refurbished set looking the part at Inverness this morning due to run the 0845 Inverness to Glasgow Queen Street (1T98).
  12. cf111

    ScotRail HST Introduction - Updates & Discussion

    There was one sitting in Perth station in the bay platform, not a clue if and what it was working I'm afraid but it's tail lights were on.
  13. cf111

    Hull Trains - end of unreserved coach E

    I had a first class advance on Saturday which had a reservation in coach D, which I duly boarded, to discover my seat didn't exist. By the time I realised the train was full and standing so stayed in standard.
  14. cf111

    ScotRail HST Introduction - Updates & Discussion

    A 170 vice HST on today's 0834 EDB-INV, much angst about there being no seat reservations but the train isn't that busy so there are plenty seats. There was no mention of this on the departure boards at Waverely but the message did appear for the 0831 Aberdeen departure. This 170 doesn't have...
  15. cf111

    Caledonian Sleeper

    Yes it must be a nightmare when things are going wrong. Thankfully we were only 20 minutes late in to Euston so no complaints there. The lady who checked me in was a proper Londoner and was very apologetic about the wait on the platform due to the issue with the coach. The gentleman serving in...
  16. cf111

    Caledonian Sleeper

    Boarded in Inverness now. An issue with the booked berth so moved from M to N. New berth is set up for double occupancy but I'm assured it's just me! First impressions are good, berth is nice, shower/toilet is bigger than I was expecting but still small obviously. Hopefully it works! Club...
  17. cf111

    ScotRail HST Introduction - Updates & Discussion

    I think this farce has gone on for long enough now.
  18. cf111

    Caledonian Sleeper

    I this specific case the customer was inconvencied but not stranded. Had he been standing on Crewe station then it looks like the answer would have been the same. There is no way to spin that as acceptable.
  19. cf111

    Caledonian Sleeper

    That really is awful treatment of a customer. I also think that it may be a breach of the National Rail Conditions of Travel: I don't think it is unreasonable to expect that someone in the CS office in Inverness would be empowered to book and pay for a hotel room in Crewe (or request Virgin do...
  20. cf111

    Caledonian Sleeper

    If I'm reading the guest charter correctly you are entitled to both a refund and replacement transport.

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