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Sorry, perhaps not very clear... I meant the gold card cost for the period would be £10, then my last line was hinting at changing it to something cheaper (which Hadders has mentioned). Thanks PTT.

I don't know how long I'll be commuting for, it might be 3, 6, 9, 12 or more months. Which makes me wonder which season ticket to buy. Before I buy I wanted to check my maths is water tight! Assuming I'd like to travel between Reading and London Z1-6, a yearly season ticket benefits in a gold...

I have a number of issues with this. To start... Railcards may only be confiscated in the following situations. The list is exhaustive. None of the below are correct. Ticket withdrawal. The rules are again absolutely prescriptive on this matter. This has not happened. I can think of other...

Shortlands is Zone 4. If you have a 1-3 Travelcard, unless you touch in (and touch out), then you are not paying correctly for your journey. The Revenue Protection Inspector is perfectly within his right to question you and to require you to produce your name and address on request (where they...

SFM have been working with South Eastern since pre-Olympics. Old news.

I was issued a NSE railcard discount erroneously, the SWT guard charged me the excess between the stations from which I was travelling. Coincidently, the ticket seller (FGW) also sold an incorrect ticket (I bought about 6 at once) which forced me to purchase yet another ticket. All of this...

Its bizarre how two parts of the same group can be so very different. FGW were the model of efficiency for my request, they even had an internal meeting about my SAR. How odd.

Best discuss this with your Guards Manager as they (the Guards Manager for your area) seems to disagree with you. When I said 'relevant people, I don't mean customer services. You should also discuss this with the prosecutions team, who also disagree with you. Perhaps they know more about...

Relevant people I've spoken with in First Great Western, First Capital Connect, Southern Railway, Greater Anglia, Chiltern Railways & Southeastern have all stated that there staff carry identification cards and that they should be presented to passengers on request when they are actively...

Have they sent you the FSR SAR form?

They've clearly just looked at the TfL time between Westminster and the actual park, that lists the duration as 5 minutes (a 1 minute journey and a 4 minute walk). If you enter/select the station St. James's Park, then the JP will correctly state 1 minute. Can't comment on the rest, cos I...

30 minutes are free on the Vastern Rd side carpark.

Does anyone have any further information on this? So far all I know is based on a few tweets. https://twitter.com/owen_young/status/410310553790603264 Personally I find this a bit concerning.

Maybe not for Swindon, Bristol, Reading, Chippenham, Cardiff, Westbury, Newbury to Paddington fares. All of which were planned for above 4% on most fares (before the Chancellor's announcement). I haven't bothered looking at more fares, but I guess, in general they will all be less than 4%...

See the words direct from Paul's mouth here. Or just read:

I am the customer, if I receive extremely poor customer service due to someone repeatedly swearing, calling me a t**t to another member of staff thinking I and my recording phone couldn't hear him talk about me. Threaten me with a penalty fare when I was trying to purchase a ticket before...

I'm a fair person... I will tweet positively and negatively about staff. Based on fact. Most TOCs completely ignore the negative, so I write to the TOC concerned. This is always far worse for an employee. A 140 char tweet normally just says "X at Y needs additional training in Z". I sent a...

An MOD90 is not a valid form of ID outside of the Ministry of Defence. Where I'm currently working, which is part of the MoD no longer accepts just MOD90s from visitors, it must be accompanied by another form of photo ID. Of course some banks, building societies, pubs and clubs will accept it...

Evening folk, I have a bit of a bizarre journey predicament, so a little advice on splits here would be gratefully received. I am travelling from Cheltenham Spa [CNM] to Orpington [ORP] on Friday 30th to arrive by 1800... (Simple so far) I need to return travel between ORP and Reading...

Yep, you seem to be correct. MS+MM is a mapped route between London Group and Stalybridge. Do always remember to check the routings trainscanbecheaper gives you anyway! :) In a perfect world, EMT won't do anything. I suspect you will however get a letter demanding some money. Come back here...