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Thanks for all the advice. I have returned my staff travelcard and asked for one to be issued without the endorsement to allow me to use it when travelling alone without an attendant which I am able to do sometimes.

'And Attendant, Holder Disabled' is printed on the top of the card above my name.

Hello, I am safeguarded staff and have a staff travelcard with boxes. As I am disabled for the last few years I have had my travelcard endorsed to allow an attendant to travel with me when using a free box. I have just received my new staff card and the accompanying letter says I must have...

They must have updated their systems as I managed to book two seat reservations at Stratford International ticket office today.