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    Simple Northern delay repay

    Thanks, this is what I suggested on the phone to Customer Relations and that's when they went to get the manager, came back, and said the manager had said the same thing (their system says it's 11 minutes late and that'll be why it rejected the claim). This is what's really frustrating Also the...
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    Simple Northern delay repay

    I'm having real trouble with Northern, I must spend hours chasing these up. They already routinely reject almost all of my claims saying I could have taken the CrossCountry service at 07:03, despite the fact I use advance tickets and explain this on the Delay Repay form. I have to fill in an...
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    Simple Northern delay repay

    I travelled from Chesterfield to Sheffield on the 06:53 on 16th December, and arrived 16 minutes late. Northern claim the delay was 11 minutes, which seems quite a big discrepancy. The original claim and subsequent appeal were rejected and I spoke to Customer Relations who checked with a...
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    Delay repay data sources

    I really do dispute the information they're using. I was delayed again today, and was checking the National Rail Enquiries app arrivals board whilst sat on the train (and this time I took a number of screenshots). The scheduled arrival time was 18:21. At 18:50, the app showed an estimated...
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    Delay repay data sources

    Hello, I've been reading some existing threads, none of which seems to have a concrete answer. I was delayed for 15 minutes into Chesterfield on https://www.recenttraintimes.co.uk/Home/Service?ServiceId=68479197, but Northern have denied the claim, citing a 14-minute delay. Could somebody...
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    Confused about procedure for changing Advance tickets booked on TPE Website?

    Is there no other process to amend an uncollected booking? I book Advance tickets for a family member who is abroad and collects them at the airport on their arrival to the UK. I can't post an excess coupon to the airport - am I just going to have to buy another advance ticket and forfeit the...
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    Oyster same station exit

    Thanks. I got a call before boarding the train and had to go back. As it was 7 minutes, I think it counted it as a journey. I'll give them a ring!
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    Oyster same station exit

    Hello, I'm trying to work out how to claim a refund for touching in and out at the same station, but the link on that help page to "Claim a refund online" just takes me to the Oyster login and then my account home page. I can't find anywhere to actually claim the refund. While I can see the...
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    Incorrect Railcard Assumed

    This is odd. The Any Permitted fare does use the correct railcards (one of each), but the 'Via Woking' fare defaults to two Network railcards.
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    Can you upgrade Advance on train?

    The Advance ticket terms and conditions state:
  11. L

    Replacement season ticket still not working in barriers

    Do they no longer use 'durable' ticket stock for season tickets of one month or longer?
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    Calculating refund for no first class with season ticket

    Yes. What confused me even further was that they have used today's prices to calculate the refund due, rather than the prices at the time the ticket was purchased!
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    Calculating refund for no first class with season ticket

    Well, I have just heard back from my claim today. It seemed an odd amount, but upon further investigation CrossCountry have paid out the difference between 1/464 of the first class annual season ticket and 1/464 of the standard class annual season ticket (the same way they calculate the cost of...
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    Calculating refund for no first class with season ticket

    Where the following part of the NRCoT applies, and a season ticket is held, how exactly is the refund calculated? It's unclear which first class and standard class fares will be used.
  15. L

    Expedia Rip Off: Bought, collected, and used ticket....mysterious extra £1 charge appears later

    Just to chip in here, as I've booked rail tickets with Expedia a few times. They do charge me another £1 separately every time I book, and then refund it a while later. It seems like an authorisation hold, but done badly, so that it actually posts to the statement and then a refund is added...
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    Oyster, Gatwick and capping

    I'm shortly going to be making the same set of journeys as those in my original post: Is the cheapest way still going to be to use one Railcard-discounted Oyster card for Gatwick to St Pancras (via Thameslink) and then a second Railcard-discounted Oyster card for travel in zones 1-2? I'd...
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    Can standard class accommodation be reclassified to first?

    I have noticed that the new NRCoT, which did not apply to this particular journey but will be in place from 1st October 2016, seem to strengthen this interpretation.
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    Can standard class accommodation be reclassified to first?

    They do, but... ...the reservations were offline anyway as a consequence of the short train.
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    Can standard class accommodation be reclassified to first?

    Occasionally when trains are short-formed during busy times, some or all of the first class areas are declassified to reduce overcrowding (at least in EMT-land). But today's announcement had the opposite effect - due to a short train we were advised that "the whole of Coach D is now for first...
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    Oyster, Gatwick and capping

    This is what I'm seeing:

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