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We’ve recently seen a case where West Midlands Trains has offered a payment plan for an out of court settlement. https://www.railforums.co.uk/threads/need-help-with-travel-fraud-investigation.263945/post-6678838 Historically it’s always been the case that TOCs want out of court settlements...

Not seen it mentioned anywhere else, and not as bad as Oxford Circus a couple of years ago, but I passed through Kings Cross St Pancras yesterday afternoon and the Circle/Met/H&C platforms have suffered a graffiti attack. Anyone know when this was done and when it will be painted over or...

In a thread in Disputes & Prosecutions GWR and Trainline have researched a customers online ticket purchasing history for the last five years. https://www.railforums.co.uk/threads/penalty-charge-retrospectively-by-gwr-based-on-trainline-history-for-the-past-5-years.252035/ How long do ticket...

At long last the main departure boards at St Pancras station are being replaced. I passed through the station earlier today and the old boards have been removed and a small temporary departure board installed across one of the exit doors onto Pancras Road (the one that’s usually closed in...

Can a LNER ticket office issue an annual season ticket on paper? Trying to renew my annual Hatton to Lapworth Gold Card and Kings Cross ticket office is telling me they can only issue it as a smartcard. I do not want a smartcard simply because the reason for this Gold Card is so that I can...

A TOC is normally able to create a fare if they don't set the Any Permitted fare. There are many examples of this, for example London to Birmingham via High Wycombe or Peterborough to London GTR only. How does this work in London where the fare is set by ATOC? Take something like Norwood...

I'm travelling to from London to Redhill tomorrow afternoon for a meeting. Anytime Day Return is £24.30 which is more than I remember it being a few years ago. London to Coulsden South Anytime Day Rturn is £16.00, London to Gatwick has a myriad of fares which are as cheap as £23.10 for a...

Continuing the weekend theme on train cancellations GTR have tonight (Saturday 16.07 into Sunday 17.07) cancelled the last TWO Kings Cross to Cambridge trains (23:59 and 00:33 ex KGX). I enquired at Finsbury Park about what provision was being made for Cambridge passengers, staff I spoke to...

Posting this here in the hop someone can fix an issue with GTR's Delay Repay site. Family member is trying to make a claim for a journey that started at 22:00 that involved 2 changes, the last of them after midnight. The Delay Repay site requires each leg of the journey to be put in separately...

I've come across a staff brief from RDG on the ticketing arrangements for strike days, and customer rights to a refund where disruption occurs. There are a number of concerns: I'm surprised to see refund fees mentioned, which given the general advice for next week is 'do not travel', should...

I met a friend in London today who travelled on the 11:15 WMT service fro Milton Keynes to Euston. At around 11:00 they messaged me to check if the train was still running as there was some disruption. I checked at confirmed the train was on time and said it would depart from platform 4. My...

Had an email from TfL earlier today, the minimum auto top-up amount on Oyster PAYG is being reduced to £10 from 30th March.

Posting this here as probably more chance of someone seeing it and fixing it rather than going through customer services. I've submitted a delay repay claim with WMT following a recent journey. Completed the claim online and gave all requested information. So far so good. Within a few...

Does anyone know if the above ticket is valid on the Midland Metro Tram? The PlusBus website says it is but a thread on here from 2018 suggests it isn't valid. I can't find any reference on the Wet Midlands Metro or TfWM websites. https://plusbus.info/birmingham...

I'm trying to book some tickets on Trainsplit for two people travelling together from Paddington to Bristol. The seat selector only appears to be available when booking a single ticket, try booking more than one ticket in a transaction and although you can reserve seats the seat selector isn't...

Had a bizarre issue with a delay repay claim from Shanklin to Stevenage. Train from Shanklin was delayed causing an overall delay to my arrival time. Made a delay repay claim to SWR who have rejected the claim because the delay was caused by Island Line. They have kindly forwarded my claim to...

Is anyone having problems with Fast JP? I’ve been getting nothing but error messages for the last day or so, despite using different devices.

I've noticed that GTR have introduced counted place reservations on Bedford/Cambridge/Bedford to Brighton/Horsham services. Interestingly on Sundays only one train an hour from the GN side runs into the core, the other fast services terminates at Kings Cross and reservations aren't available on...

I’m travelling on the 09:56 GTR service from Welwyn Garden City to Stevenage. Purchased a ticket a few minutes prior to departure at WGC ticket office. The staff in the ticket office (both of them) were insistent that Gold Card discounted tickets are not valid for travel before 10:00, and...

Moderator Note: Posts #1 - #4 originally in this thread: (1) Kings Cross ‘uncrossed’ Layout/Remodelling - Information and Updates | RailUK Forums (railforums.co.uk) Noted that the 18:06 KXG-PBO peak extra was 8 cars yesterday, normally it would be 12. It left from P7 but I wonder if it was 8...