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Hello. I had the most helpful member of staff help me get a season ticket refund from First Capital Connect, even though he works for South West Trains. I thought it might be nice to have a section to mention helpful, friendly staff, so thanks Graham Voller. You were excellent!

Today I went to Guildford. The ticket office guy was great. He explained the need to transfer only the one with the most value and claim back the other. So I've filled in a couple of forms, one for reclaiming and one for transferring. I assume these will be sent off to the right people...

Thank you everyone. Your knowledge of such an arcane system is amazing. The ticket from Bowes Park is a season ticket, and actually just goes to Finsbury Park, not London terminals - I used to cycle the last bit to work. I tried to transfer the two tickets into Farncombe - Waterloo today...

Thanks everyone. I've got about 5 months left on the current tickets. With my old tickets, there was never a need for the train to call at the split point. I could just get a quick train straight through. Ticket inspectors never really cared. Is that not the case with SWT? I checked...

Hi I used to travel from hertford North to London for work, and have an annual season ticket. I split it so that one ticket went to Bowes park, and the other went from Bowes Park to London, and it saved me a few hundred pounds. We just moved to Farncombe, and I need to transfer my season...