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It doesn't seem worth it in the long term, for how long it probably took to secure those agreements and conditions. Once they are gone they are going to be very hard to get back. A big pay rise isn't the be all and end all, especially when on the kind of wage they are already earning. (Not an...
You wouldn't board an aeroplane without buying a ticket, so why a train? Unless ticket purchasing facilities are not available at your starting point it's inexcusable.
One would think though that if it was that necessary for the children to have a seat they would have booked seat reservations? If it was then found the reserved seats were occupied and the people occupying them were refusing to budge and there were no other free seats together, then an upgrade...
I highly doubt the free first class upgrade being refused had anything to do with the children having special needs.
Why should anyone get a free first class upgrade? It negates the incentive to pay the premium for the accommodation.
Sheffield, Nottingham, Corby, Melton Mowbray (Although there's an evening train to Melton I'm not sure if this is currently worked by a London TM, although no doubt you will see Melton when services are diverted via Manton due to engineering works)
I don't understand why tap water should be free when there's a cost to the person supplying it. I could understand a demand for it to be sold at a break-even price, however.