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I used to work for Crosscountry and for all there failings they were good at getting information to stations regarding disabled facilities, i suggest this is as much the station staff's problem for not informing her facilities were not available and offering an alternative service.

My personal view is all shops should be closed on boxing day anyway to allow people a short time to see there families and if that happened there would be no need for boxing day trains

To me had i been presented with that coupon i can see what i need so i would say you will be fine but if you want peace of mind print your confirmation but i very much doubt it will be required

I had a case exactly like this. I had caught a person and went through the due process only for a few months later for me to get a summons to give evidence against the person i had caught as he was claiming identity fraud. As it turns out the person did not attend and was found guilty the one...

Coleshill Parkway? And excluding engineering works Oakham and Melton Mowbray where every passenger service stops

Back to the good old days hey? I remember working this as a 2car - Always got through as well if i remember :)

When i started at Crosscountry i had a temporary pass issued to me to get to birmingham once my course was passed i got my staff ID and travel pass but this was almost 8 years ago

Dont make me laugh CrossCountry have little or not interest in this line

I know about that being the TOC i work for :-P As i say even with that in mind i still don't agree with reservations. I personally believe it should be first come first served with seats just my humble opinion

I understand this having worked in the industry for 7 years now but its just my opinion. I've had two people exactly the same journey on the same train the advance holder sat and the other ticket holder having paid a good £45 more stood. I've never agreed with with however i totally understand...

For me its reservations. I dont think its right that people who spend a couple of quid on a ticket get a guaranteed seat yet people who have paid full price don't i've always said advance tickets should be booked on a train but not a seat, Also those people who reserve a seat but find a better...

Something i had mentioned via facebook. I used to live on this line so one im very familiar with

Lack of stock south of the incident i'd imagine

So glad someone decided to take some action regardless of how silly this seems on the face of it. As a former employee for CrossCountry i was forced to leave because the company would not give me child friendly hour despite the fact what i did for the company did not effect whether trains ran or...

At the time i left commision was only paid if revenue targets were hit. Pay is 4 weekly. Next pay date (i think) is 12/08/16 and every 4 weeks there after. As for rest days and sunday's im sorry im not 100% sure

I refused to use them and only knew one member of staff that regularly used to use them.

1/ We never know whether the person will end up in court. I had some cut and dry cases which were settled out of court. At the end of the day we are collating evidence which is then passed to our TOC who then decide if to prosecute and go forward to court so i would never say you will/will not...

I have as staff been in this situation where i caught a person on day 1 and having dealt with them for ticketless travel warned them in future they MUST purchase a ticket before boarding the train. Imagine my amazement when the following day i caught the very same person again with no ticket...

Im sure one of my questions was is there anything else you would like to tell us. I just again reaffirmed my desire to continue my career in a customer service enviroment

Customer service is the massive thing. EMT are very customer focussed so the more you can press that the better. The video interview itself is written questions on the screen which you reply into your webcam. Id suggest treating it as though theres a person in front of you shirt tie etc. The...