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A friend of mine in Hitchin mentioned very recently having tried to use flexi-season key smart card ticket at Liverpool Street and being denied by barriers, not sure if he was allowed to walk through or if he just went in the Moorgate entrance. In my case the ticket which worked this evening...

Ah well I’ve just tried this… London Terminals to WGC ticket does, as of today, work the barriers to the tube at Liverpool Street, I was able to walk through, never seen the big tunnels for Elizabeth line before, and board a train from Moorgate. So I think the key points are - GN website says...

Hi, yes I’m aware of that, however the contactless pricing seems more generous If you check TFL single fare finder, you will see Welwyn Garden City to Kings Cross / St Pancras / Barbican / Farringdon / Old Street / Moorgate / Liverpool Street / City Thameslink / Blackfriars (rail only) / London...

By any chance do you have a full list of interavailable journeys? It would be nice to know if this is definitely a legitimate option and have evidence if challenged

Any idea what it does mean then? 1698088006 Yes, City Thameslink as well, never need to go any further south

When booking on the GN website tickets into London from WGC, the website now tells me that London Terminals are considered to be Kings Cross St Pancras Old Street Moorgate Liverpool Street Which seems odd, there are no trains to Liverpool Street, I don’t think there is a valid route there. I...

Hi, apologies there is a lot to read, I had a thread a while back about Great Northern refusing a disruption refund on a carnet ticket ("oh no, we only refund full books of carnet tickets, if it says anything else in NRCoT then sorry that bit doesn't apply"). Is it just me or is the...

Ok I’ve done that, in those terms, thanks 1673899929 Ok update so far Rail Ombudsman - they agree the case is on hold with them and then we can re-evaluate after London Travelwatch have had their say London Travelwatch - I'm monumentally unimpressed with them. The case handler just says...

Thanks, yes this is understood and this is what I have done, although I believe it’s London Travelwatch for this journey rather than Transport Focus, they appear to share a lot of resources anyway. My worry is that they cannot bind the TOC so the TOC may just ignore their conclusions.

Update: the Rail Ombudsman people have said they won't consider my issue as it relates to "policy" and therefore should sit with Transport Focus / London Travelwatch. I haven't got very far with London Travelwatch yet, I'll update when I feel I have something to report. So far I'm not very...

That’s great info, thanks ever so much However it hasn’t really answered the question as to whether I should be agitating to keep this with LT or if it really doesn’t make any difference to me if it goes to TF, can anyone advise there? 1671642919 Update -- I rang London Travelwatch and the...

Yeah I follow what you’re saying although I would question whether this is any more or less open to fraud than delay repay. Surely either can be caught by someone making an abnormally high number of claims? I’ve always made delay repay claims but a proportionate number to how bad the service...

I think when weighing up value of my time versus financial refund then yes it might have been easier to get £3.20 back by claiming against the thirty-minute delay (although strictly speaking not quite legit as I did not actually travel). And yes, it would have been even better to have waited...

Yes it is an extremely niche / rare event, I've been using these tickets I think for about ten years, it's never happened before, I don't expect it to happen again. It had never occurred to me that a refund would be an issue in the event of these circumstances arising. I have got a decent...

Ok thanks As someone coming at this with zero prior experience of going through the Rail Ombudsman, it’s quite a shock to hear such a consensus of opinion that I have a pretty high probability of receiving a completely perverse decision. It’s an utterly straightforward point so I hadn’t...

Ok thanks, I’ve never used the Ombudsman before so wasn’t aware. Based on your advice, I’ve also applied to London Travelwatch for a review, so let’s see what happens there. I’m not so sure about the chargeback, I think the likes of Amex would be persuaded by the carnet terms and conditions...

Refund, I didn’t travel and that (should) get me 100% compared to 50% as it would have been less than sixty minutes’ delay has I caught the next train 1671391265 I couldn’t have been clearer, they just were so absorbed in their groupthink that it just went nowhere. “Yes the conditions may say...

Hi there I commute WGC to London Terminals, the most cost-effective way of doing that nowadays (apart from those who travel often enough to justify a full annual season ticket) is to use contactless for the peak morning journey and then off-peak carnet tickets to get home in the evening...

Thanks

here’s a question for you - is there an easy way of getting last year’s season ticket prices for the GN compo scheme (I know it’s easy to get current season ticket prices) Replacement tickets show £0.00 which isn’t very helpful Specific question is on Hitchin to London Terminals but I think it...