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Actually, looks like my mistake with the Martins Heron ticket due to a fat finger selecting gold card instead of network card. I just checked and the Ascot ticket is now available again.

Thanks Yorkie. I've tried complaining directly to Uber but they're pushing me back to OMIO who weren't interested i.e. that's correct, tickets are not available for that route. In the meantime, I bought a ticket from Martin's Heron which still works out cheaper with the 10% cashback. However, in...

Just tried to book my usual train journey which I've been doing via the Uber app for many weeks to get the 10% cashback but it's now showing as no routes found. Ascot to London Liverpool Street. Depart 0700. Return 1600. Weekday with Network railcard. £31. The app will give the journey from...

these also (still) available in store at Tesco if you have a Clubcard to get the 15% discount. Maximum £250 per purchase.

If you have to train then, yes, good news but an already very slow journey of 55 mins from Ascot to Waterloo is extended to 75-85 mins.

Yes... thanks... the message said 45+ minutes to wait. However, much to my surprise someone picked up within a minute. I was then put on hold for about 15 mins whilst they to talk to a colleague working in the Night Rivieria department. The person I spoke to, despite agreeing with me that I met...

How did you do the appeal? The email I received just said if I was unhappy with the outcome to submit a new claim.... It may be different for delay repay compared to refunds?

Part of a package? Just a ticket for the night riviera including berth. Have just tried tweeting the support team too so will see if that gets a reply....

Thanks... just tried the number and was told the current wait time to speak to someone on their customer support team is 45 mins! It's also not clear which option I should select as the only one directly related to refunds was if you purchased from the trainline.com. Then there was the option...

I recently requested a refund on a night riviera ticket. However, GWR have not refunded any of the supplement. They only refunded the super off peak single less £10 admin fee even though I requested the refund over 14 days before travelling as per the terms & conditions. I suspect it was because...

Thanks for the info everyone. I now know how to book my tickets correctly in this situation - but it really wasn't obvious until it was pointed out here... something like 'how many are using this railcard' when booking would have been helped me. :D

I only realised there was an issue as I know the correct fare. How many passengers who don't know are being overcharged?

I agree. LNER seem to work it out automatically so why can't SWR?

You're asked the number of passengers and number of railcards. 2 passengers 1 railcard.

Network railcard

I've just tried booking a return from Weybridge to London Waterloo for tomorrow (Saturday 16/7) leaving 1330 & returning 1730 for 2 adults. Fare is £15.10 without railcard & £9.95 with railcard. When trying this on the SWR website with 2 adults and 1 railcard (Network railcard) it shows as...

I travelled down on the Sleeper on 4/5 October and found the showers at Penzance to be excellent. Clean and spacious. It was surprising that travelling back during the day on Monday 8th the lounge was not available to 1st class passengers. We were travelling on the 10:00 and the lounge was open...

Oh hang on... I usually buy my super off peak travelcard for weekend travel and these appear to have different conditions: • Weekend Super Off-Peak tickets are not valid if you board a train departing London Waterloo between 04:30 and 10:59 or 16:00 and 18:30; Vauxhall between 04:30 and 11:05...

I think the evening restrictions only apply if you are boarding at Waterloo, Vauxhall or Clapham Junction. However, if you were to travel to say Richmond on the tube and change onto SWR services for onward travel out of the zones, that IS allowed for trains that have departed Waterloo between...

Well, the train hasn't been cancelled. It just has a bus for part of the journey.