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I've grown tired of contacting customer service departments where little or no follow-up action is taken. I've sent an email to the MD, Nick Donovan and would be keen to hear what you all think of this situation:

Hi, I booked a First Class Advance ticket from Manchester Piccadilly - London Euston in mid-January for 24th March, with the expectation that I would be able to change it, paying a £10 admin fee, if necessary. It has become necessary to travel on a different date. I would like to travel on...

Hi, I wonder if anyone could offer advice. I've booked 2 Adult Advance tickets on the same booking, for the same train Carlisle - London Euston for 22nd October with Avanti. Due to COVID only 1 adult can travel now. I wanted to change ONE ticket to a journey on 12th November and keep the...

I had a ticket booked on the Northern Rail App, Sheffield to Retford departing at 06:38 on 1st September. I had an itinerary for the journey to arrive at 7:20 AM. This train was originally in the strike timetable but was removed and did not run. I, therefore, had to take a later train and...

I've just been to the ticket office at Sheffield with an Anytime Day Single £5.50 Sheffield to Chesterfield. As I'm now making a return journey I asked to excess this to an anytime day return by paying the difference in fare. I was told that this was not possible and I would need to buy a new...

Hi I wonder if anyone could let me know where we would stand if the strike action goes ahead on 8th April. We will be leaving Aintree at around 18:30 when the last race of the day finishes. I don't have tickets booked yet for Aintree - Liverpool. We are booked on the 19:48 Liverpool Lime St...

Hello Travelled on the 1755 Barton on Humber to Cleethorpes service today. The conductor was a First Transpennine Express staff member, which seemed unusual on a Northern Rail service. Anyone know the reason for this?

I would really appreciate some advice. I need to travel from Doncaster to Barton-on-Humber then Cleethorpes before returning to Doncaster. I am flexible about when I can travel on Saturday. Please could anyone suggest the cheapest way of doing this. Cheers

Hi I would appreciate some help finding the cheapest ticket for the following journey on Monday. Depart Sheffield 06:20 arrive Preston 08:25 with a change at Manchester Piccadilly. Then taking the 09:37 from Preston arriving Leeds 11:22 I would then return back to Sheffield around...

I am currently travelling from Burton to Sheffield and there is severe disruption. The reason announced is that a train has hit a car on a level crossing between Birmingham New Street and Derby. Hopefully people are unharmed.

Hi I need to travel from Sheffield (around 7am) tomorrow to Worksop, then onwards to Nottingham, then Alfreton before returning back to Sheffield. I made a fairly similar journey for which an anytime day return Barnetby - Nottingham was recommended - is this valid on this route and also...

Hello I need to travel on the 13:01 from Newark Castle to Sheffield tomorrow with a break of journey in Nottingham. I saw that there is a cheap advance fare available for the Newark to Chesterfield part of the journey but they do not permit a break of journey in Nottingham. I would be...

Hi , please could someone kindly suggest the cheapest ticket for the following journey Thursday 27th November around Midday, depart Sheffield, travel to Leicester spend an hour there, onwards to Kettering for around a hour then travel to Northampton, Friday 28th return back to Sheffield...