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The details there are a bit different, but the OP does travel twice a week, so it's easy to imagine another problem happening, isn't it, where this time their required destination changed while they were on the train? (It's also easy to imagine the OP soon being honoured with a personal...

To comment properly, we need to know the exact details of the journey and tickets. The requirement to provide name and address (and sometimes date of birth) depends very much on the exact circumstances, and normal advice is to provide it but under protest if you don't think you are required to...

Today is the 24th April. You were stopped on the 22nd October. If they intended to prosecute they had to already have told the court about this - within 6 months. Prosecution for fraud is not subject to that limit but the reality is that doesn't cover what you describe as "a stupid mistake"...

Did you already send this reply? Or you asking us to comment on it first? (We would have lots of suggestions.)

That looks like a helpful message and the fastest method of getting back the card safely and securely. Be grateful but just imagine there's a solicitor there next to him reminding him to say nothing except "thank you for taking the trouble to get this back to me so quickly" and "no comment" to...

I don't think the ticket had been uploaded before? 'No ticket' is unlikely to matter - you can argue it's an abbreviation for "no ticket valid for the train being used". (The requirement is to provide the reason, and there'll be a lot of latitude allowed there.) However how fast was the train...

Do a "compelling reasons" appeal, arguing you had a ticket, you believed you were on the required train, and explaining how the minimal information at the station and your unfamiliarity with rail travel led to the situation. Then additionally mention it was suggested that you checked that the...

Good luck and don't forget to include that quote from Hansard, because some of the staff handling the appeal might be so used to rejecting appeals that they aren't aware of what parliament was told was supposed to happen with appeals over lost tickets.

When you appeal you need to say you are making the appeal "on the grounds that there are compelling reasons why, in the particular circumstances of the case, I believe I should not be liable to pay the penalty fare". Those words directly engage one of the valid reasons for making an appeal...

Firstly you have to convince them you made the purchase. If there's a transaction reference number given by your bank that helps, but time and card number and amount are other ways to do that. Secondly you have to convince them the ticket you bought was completely valid for the journeys you...

So was this a return ticket, and this happened at the end of your return journey?

That part is a bit confusing to us. Could you clarify: - How did you make the ticket purchase? Which website or app? Or did you buy it from a ticket machine at St. Michaels using a credit or debit card? - What did the phone transaction show? Do you mean an online rail website or app purchase...

You must appeal with all the evidence of your ticket. You get 3 chances to appeal and you might have to use all of them. There are no guarantees but it is worth a try and you should also reference the debate in Parliament when the original legislation underpinning Penalty Fares was passed...

They will already have checked your claims against your touches in and out. (There is a long thread on here when Greater Anglia began to do this.) Examples: With the exception of days when there were strikes: For each journey you claimed for, they will expect to see touches in and out at...

We have seen cases before where the initial letter asks for ALL delay repay claims to be repaid, including ones that were in fact valid. So it is possible that if you do your own calculation it will be worth negotiating and the letter leaves this option open where it asks you for comments. (Be...

For the purposes of compensation, they assume you are only using it on 232 days of the year, not 365. This increases the amount of compensation available per day, as compared to dividing the figure by 365. 1713732356 Yes, so the letter is what I was expecting. You need to work out for yourself...

An annual season ticket is treated as equivalent to 232 days and EMR implies it won't pay more than 1/232 x annual season ticket cost in total for delays on any given day.

If you actually travelled to and from London twice in the day, and all 4 journeys were delayed, then that would indeed be 4 claims (but they might apply a daily cap to the total claims). It is not the number of claims per day that is capped. The limit is "one claim per journey actually made"...

I appreciate it is not documented particularly well, but Delay Repay is paid only for journeys that are actually made. One journey to London = one claim. One journey home from London = one claim. If a train is cancelled because of a strike and you don't make the journey then they let you...

So consider the most recent 3 claims you made which they approved and paid out. Perhaps you could give us some details to help us to understand them? Which train were you planning to catch (day/time/origin/destination)? What time did you actually arrive at your origin station to get onto a...