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    Avanti delay repay

    Hi, My wife and I have just completed a round trip between Epsom and Llandudno Junction, leaving yesterday and arriving back in Epsom today, via an open return because the timing on the inbound leg was subject to change. We had reserved seats on the 15:32 direct train from Llandudno Junction...
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    Avanti rail replacement buses

    Apologies if this thread is in the wrong place! On Sunday I'm travelling from Stockport to Euston with Avanti West Coast. The first phase of this journey is a replacement bus to Wilmslow (I assume engineering works or something). I loathe buses, so can you give me an idea of what to expect so...
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    An app for reporting problems on trains

    (In this speculative idea I'm assuming that carriages each have a unique identifier, and that the industry knows to which train a carriage is attached at any given time. If I'm wrong, then this idea is doomed from the outset). This idea stems from my discontent at inaudible announcements on...
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    Epsom to Euston (AKA "London Terminals")

    I have a sneaking suspicion that I may be treading old ground here, and apologise if that's the case. Yesterday I purchased two single tickets from a machine at Epsom, from Epsom to London Euston via any permitted route. Printed on the tickets was: From Epsom To London Terminals I was a bit...
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    Getting to Archway tube station

    Sorry if this is a daft question, and doubly so if this is the wrong place to ask it. I have to travel from Bank to Archway tube station. The live departure board suggests that Northern line trains are running through Archway. However, for the last couple of days the TfL journey planner is...
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    Delay repay, having made an alternative journey

    Sorry if this is in the wrong place! My intention is to avoid a dispute so hopefully it's OK. Today I arrived at Waterloo with the intention of taking the 17:45 service to Dorking. The station was closed, so I went to London Bridge instead and am on my way back home. I took a look at the...
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    What's wrong with Wimbledon?

    I'm currently on the delayed 19:54 from Waterloo to Epsom. The delay is unsurprising because the line goes through Wimbledon, and Wimbledon seems to be strangely prone to failure. This isn't a recent revelation, but things have been particularly grim in the last couple of weeks, to the extent...
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    Fare prices beyond the Oyster zone

    Sorry if this is in the wrong place. I'm writing this from the perspective of an Epsom resident (one stop beyond the Zone 6 boundary) but I'm sure it applies equally to many other towns. No doubt most of you are familiar with the fare situation, but here's a brief summary of current charges...
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    Inaudible onboard announcements

    It's fairly common on SWT/SWR trains for the guard's announcements to be inaudible while the recorded announcements are clear. No idea whether this is because the guard is speaking quietly or because of problems with the address system. Should I be reporting this to someone? I've always...
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    Seat pitch information for trains

    (I'm not sure whether or not this is the correct forum for this question; please move it if not). It's pretty easy to find out the seat pitch available on airlines, but I've found it a lot harder to determine the same information for trains. This is quite important for those of us with long...
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    Have I purchased an open return?

    Sorry if this is a bit incoherent. I found out today that a friend of mine has been moved into hospice care in Cardiff, after unsuccessful chemotherapy. I've purchased a return from Paddington to Cardiff so that I can visit him, leaving tomorrow and probably but not necessarily returning on...
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    Lack of air conditioning on inner-suburban units

    Sorry if this is in the wrong place, and also sorry if it degenerates into a rant. Having become thoroughly fed up of 455s during the hot weather, I'm interested in knowing why they were built without air conditioning. Wikipedia (I know, sorry again) states that it's because "they were...
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    Getting everything in the right place after incidents

    On Tuesday I think there were a couple of incidents on the South West part of the network, which caused delays and cancellations for a time. I was lucky enough to arrive at the station in time to catch a delayed train, and it got me thinking about the process of getting trains and staff in the...
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    Availability and accuracy of real-time information

    Hello, I commute between Waterloo and Epsom, and have noticed a couple of interesting things about the real-time information provided online by the websites of National Rail and the TOCs. First, it's sometimes wrong and out of sync with the info displayed on the screens (platform and...
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    Lost season ticket: woe is me, and a technical query

    Today I lost my monthly season ticket. Or rather, I threw my season ticket in the bin outside the station, wrongly believing that it was a different ticket. Clearly, I am an idiot twice over, as I naively assumed that I could go to the ticket office and they'd issue me with a replacement...

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