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I doubt this to be fair, after working within a prosecutions team many years ago only a senior manager will take a view on the company getting VFM from staff time wasted in pursuing what is unlikely to provide a 'return' in court - as in what is likely to succeed for the TOC and have the costs...

The gates are to check tickets not to control passenger flow. When placing a safety case for installation of barriers the maximum current & projected passenger flow rates (including a margin for emergencies) is taken into account. Gates have an emergency open function in the control office...

Whilst the guard 'in theory' can refuse to take the train or ask passengers to get off, in practice, it won't happen. The guidelines run roughly along the lines 'in an emergency can the guard reach all relevant safety equipment and get through the train?' That is, of course, a matter of...

If the question is do the gates themselves or their placement cause conflict then the answer is NO. It's a human interaction that causes conflict situations. The gateline if properly designed and considered intelligently (and most importantly manned by professional staff) can run very well...

Just a few points IME and my opinion: It's not an achievable proposition to have spare TM/Drivers sitting around here, there & everywhere on the company's covered regions, although if this was anywhere near a regular issue I'd suggest that having Paddington spare staff at Reading and Bristol at...

I'm frankly disturbed by the Virgin customer cares responses to be fair: You should have been given the opportunity to pay (incorrect, you'd already had the opportunity to pay at the start station) therefore they don't have to offer another. You should have been given a receipt (what for? you...

Spot on IME, far too many staff (who, to be fair are often browbeaten by silly managers with no real life on board training) take the path of least resistance and call it 'using their discretion' or 'good customer care'. I disagree -discretion/customer care is weighing up what can be justified...

I don't think the people in question did this and credit to them for not doing so as I positively hated it with the 'there's the situation YOU deal with it' attitude when I was a guard as it's invariably on a busy train with too many passengers as it already was! Anyway the company's...

All of my revenue staff were always told in no uncertain terms not to detain or get involved in anything that could be construed as assault or false imprisonment. I reminded them that the financial loss was not theirs and could not directly affect their jobs so they shouldn't 'take it...

There are no plans to scrap the calais jungle at present (although plenty of calls for it from within France) however France has a GE coming up and at that point ion the government changes the current frontrunner is in favour of scrapping the UK border in France in favour of it returning to our...

Agree with Flamingo it's been policy on GW for at least 10 years IME. If you are ridiculously busy doing tickets it can be a few minutes before you realise you're stopped longer than is normally expected at some signals however and I certainly wouldn't want to be making a PA whilst waiting at a...

My point was that if the TOC carry on with the offence of giving false details that the combination of a false name AND false address is enough, in my view, to show intent to give false information rather than a simple slip up on the name 'because another is also used legitimately on occasion'...

He also admitted to giving the wrong name AND wrong address with intent to avoid the fare due btw, not just the name.

I have worked with both of the sterling Guards seen in that film, and seen them both use professional, friendly discretion in all cases in my past career so I am certainly not of the mind the refuser was being a jobsworth as has been implied elsewhere. IMHO clearly FGW/GWR's policy is not being...

IME a lot of season ticket holders don't like using automatic gates due to them 'wearing out' the mag strips etc and then having to get them replaced. This doesn't excuse this sort of behaviour (as reported) however, which, if true, should earn the perpetrator a court case(s) and the immediate...

Does it include ECS (empty coaching stock)? then yes, frequently! Longest journey probably Hereford to Bristol TM via severn tunnel. There's something very nice about reading every decent paper on the train and then starting own the magazines, getting a good run home with plenty of tea on tap...

Have to agree. It only happened a few times in my years at ICGW but it was always welcome when a 'regular' slipped me a business card or wrote a number down in my defence. TBH I probably only had a dozen complaints in many more years but I was always personally aggrieved a passenger would lie...

At the point that the member of staff suspected that your daughter had avoided a fare with intent (i.e when she mentioned joining at Bolton) they were duty bound to report the matter for prosecution. It is entirely the staff's discretion if they chose to add in or exclude extra data into the...

With mine they'd already delivered the parcel when I was out of the office. They therefore had little chance of forcing me to pay it afterwards. Interestingly I had a parcel from China with duty (etc) to pay recently by DHL who held onto the parcel until I was there to pay it!

Having been both on GWTC: A guard can indeed have anyone removed although the only 'on train' RPI's we had in my time were RP Managers (i.e. those authorised as full 'inspectors' with a shiny badge and plain clothes) - management staff with RP training who managed all the gate staff and the...