Search results

Brilliant, that's incredibly helpful , thank you so much!

Hi I have an annual season ticket between Shawford and Waterloo. Tomorrow, I will be doing stuff that involves going from a) Farringdon to Norwood Junction, then later b) Norwood Junction to Windsor and the next day, c) Windsor to Farringdon. I'm confused about which bits I need to pay for. I...

Great , thank you !

Thanks. I think it might be worth me waiting for the end of at least this current round of strikes to approach the credit card people - presumably there isn't such a short time restriction on s75 claims?

Oh, that's interesting. For the times they have been running a service, it has probably been mostly a 30 min - 1 hr delay, so not a huge amount each time (I think about a fiver). But, there's been several days where they didn't have any service at all from my station (which was obviously...

Thanks for the replies. for clarity, I have a season ticket, renewed in August. So, I've been arguing with them about strike compensation - these are strikes which weren't announced when I bought my ticket. They just reject my delay repay claim, even after I appeal, stating 'our current policy...

Ah, thanks. I thought not which is a bit frustrating when these days have been a nightmare (I am in total solidarity with the strikers, BTW, so see why this has to be the case, but it would be nice to be compensated by the company making these strikes necessary!).

Hi Am I allowed to claim delay repay for the adjusted timetable during strike days? E.g., say if I arrived half an hour later than I would normally, but this was still the advertised time on the revised timetable? If I am allowed to claim, is there any way of seeing the revised timetable for...

Just wanted to update this- after lots of frustrating email conversations with staff that can't seem to read, they have given me £100 as a goodwill gesture for the time that I couldn't claim for. So thanks very much to bb21 for your help with this!

Thanks for clarifying - I'm annoyed that I only just realised this - this hasn't been made at all clear to season ticket holders, and you think it wouldn't be that hard for SWR to send a quick email/ letter out seeing as they have our contact details. Maybe this thread might work to alert some...

It's shawford to Waterloo. So should I be keeping a record then? If so I guess I have missed out on a lot of compensation up until now but at least I know now!

Gold not good!

It's an annual good card, renewed in July.

I have a season ticket but I'm a bit confused by the new delay claim system that SWR have introduced. Am I right that, as a season ticket holder, I just get money back when I renew my ticket and so I don't need to keep a note of/claim for individual incidents?

That does indeed look very complicated!

Thank you, that's really helpful. I've actually paid for a ticket to Staines before as I assumed I'd have to!

Thanks, that's useful to know - I'll look into that for the way back as it's indirect anyway. Is the rule about permitted route that anywhere that my direct trains to Waterloo stop at is always a permitted route? I always feel a bit confused about places in Surrey/London outskirts.

Thank you!

I have an annual season ticket from Winchester to London terminals, and I need to travel to Surbiton in a couple of weeks. If I get an 8:06 train, then the train to Waterloo stops at Surbiton so presumably totally fine for me to get off there without paying extra. However, on the way back...

Hello I have an annual season ticket from SHW to WAT. Is there any permitted route that would allow me to go from Shw to Windsor, and then Windsor to London (Paddington?) the next day? I know I can go from Shw to Rdg and then into London on the Paddington Line, but would going to Rdg and then...