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Can we clarify the pont about giving personal details. I thought the the requirement was to show a valid ticket, or pay the fare, or give name and address. It's a bit nit-picky, but the OP did show a valid ticket as @AlterEgo has explained. Is there a separate bylaw requirement to give details...

https://www.railforums.co.uk/threads/digital-fraud-email-from-wmt.266258/ The thread above describes actions from WMT that strike me as venturing into Post Office abuse of process territory. A dead phone meant a valid Railcard (a digital-only card too!) could not be displayed. WMT appear to...

We haven't heard if the OP has a document issued by the inspector. They should have. That document itself should contain some information that would help the train company identify the inspector without specifying the exact train and them looking up rosters etc. I strongly advise that whatever...

Can I suggest that the OP starts by appealing the Penalty Fare? As the incident was very recent there's plenty of time for us to help draft the appeal. It won't deal with the general issue of appalling behaviour by the RPI but it will start to flag it up. If the OP can post a copy of the...

Could we please see a copy of the letter from WMR? It's of interest to the forum that the OP has told us that they paid "a £50 fine". That suggests that they paid a Penalty Fare. So are they being threatened with prosecution for that one offence? Is it conceivable that WMR research has...

Just a clarification note. On this forum we are generally very careful not to use the word "refund" when discussing applications for Delay Repay which is the compensation scheme that comes into play when your train is delayed. Officially, "refunds" apply when either you don't use the ticket at...

Could the husband then cancel it, get a part refund and then buy another?

I once left a rucksac on the platform at Basingstoke just two weeks after the failed second terrorist bombing attempt after 7/7. I realised once on the Waterloo train, and was terrified at the thought of having closed down the whole SW mainline. I rushed to lost property at Waterloo and they...

I've heard from a friend that she couldn't get close to Basingstoke station this morning and had to abort a trip to London. Online sites say that the whole area of the station and Alencon Link in front of it are closed to everyone including buses. I went through at 08.49. Platform 4, and I'd...

Can you please elaborate on "wrong Oyster Card". Was it a Freedom Pass or 60+ pass or staff pass that you weren't entitled to? Or was it one loaded with a Travelcard type season ticket? Did the regular user of the card know about you using it? What were the circumstances when you were found out?

I would also assume that they're visited daily to remove cash and to load ticket blanks

I think that it's worth detailing your medical history around the time of the Railcard expiry and up to the time when you were stopped. The railway company will almost certainly want it's money back, but if they apply discretion they might also do two things to reduce the damage - they might...

I'm not sure that we've got a clear idea that the OP has been putting in false claims. They sound as if they've been badly scared by the letter. They wouldn't be the first one we've seen who is frightened of anything official like that, is utterly confused, wants it to go away, and would rather...

You only managed to use the return portion of tickets previously because the previous checks weren't set up to detect previous scans of those tickets. All Return tickets can only ever be used once in each direction. The only tickets that allow unlimited journeys before their expiry date are...

Whose details were taken by the inspector?

The irony is that the LNER train might have got you to Peterborough faster than the Thameslink train you caught. The best advice with Advance tickets is to stick rigidly to the itinerary given when you buy the tickets. If there's disruption, ask the Train Staff before boarding any train that's...

The problem is that tickets probably have been scanned more than once. The rail company may well think that they have evidence of travel without a valid ticket and ignoring any correspondence could result in a Single Justice Procedure Notice turning up in the mail. This is Northern Trains. We...

You did have valid tickets from Brighton to Gatwick. I imagine all London trains stop there. If you provide proof of that I don't see the harm in asking for that to be taken into consideration as overall it amounts to a substantial sum. That is, of course, if your previous journeys enter into...

I think you should write back immediately summarising exactly what you have said to us, but emphasizing that you have always paid the full fare for every journey. It will do no harm to explain why you missed their first emails too, especially if you can give them the email address that you more...

Why not control future EMUs (& DMUs) from the rear cab? It would lower the risk for the driver in the event on hitting anything. The technology exists. Especially on DOO trains, the survival of the only staff member is extremely important for passenger safety in the event of a collision or...