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If I was being illegally imprisoned on a train station platform I would push the big red button on the panel to open all the gates TOC’s should face prosecution themselves when they fail to use gates in the correct manner.

What happens where you have an advance ticket itinerary involving multiple train operators and only one has issued a do not travel instruction asking you to travel on a later day. Is your ticket automatically valid under the conditions of carriage on the next day on the TOC that didn't issue...

This just goes to show why passengers are often better off rescuing themselves. Self-egress, check for third rail or trains, walk back to last station. They would have done a much better job than the trained professionals did last night, and I'm amazed anyone waited four plus hours in the...

My niece was given two LNER advance tickets as a present. She now wants to change them to travel a day later but doesn't want to go back to the original purchaser. You can't change on LNER website without it either being the purchasers online account, or without buying a new ticket and then...

I’m surprised the industry doesn’t just give out railcards for free given the amount of money it then makes by fining people who inadvertently forget to renew them. And thanks to the Trainline not notifying people their digital cards need renewing the fine income must now be exponentially larger!

Interestingly ticket restriction 9D also says in the exceptions section it doesn't apply on Fridays from Kings Cross until further notice so actually there is actually no restriction on what time train I could take from Kings Cross! No wonder things are as clear as mud to customers!

I've just bought a ticket tomorrow from LNER for Brighton to York.... 07:44 from Brighton connecting to 09:30 from KGX. This is a super off-peak ticket. Clearly off peak tickets are not normally valid on southern or thameslink trains before 09:30 from Brighton, but I'm assuming here LNER sets...

It remains unfair that on Thameslink RPI's typically give people a penalty fare for an out of date railcard so your outcome is vastly different depending on which train operator you happen to be using. Also I would say 90% of those I see that refuse to engage or give any details and who just...

Are there any other countries in the world that treat visitors so badly - anyone whose first language is not English will not know what contactless means - even other English speaking countries do not use that term. I also doubt there are any other capital cities that allow contactless payments...

The Trainline claims it sends an email when your card needs renewing but I definetly did not receive one and they did not bother replying to my complaint about this They also don’t display any warning on the homepage of their app. You have to remember to click through about five menus to get...

The user-friendly solution would be for machines to print out a ticket when they have any fault saying "Machine faulty - please show to guard onboard train" or something along those lines. Instead customers are expected to deal with intermittent faults and then find themselves and risk of...

If only the rail companies were prosecuted for fraud themselves in cases where they tell people a ticket isn't valid when it is.

Because if the trainline sells me a railcard through its app it is clearly also in the business of selling railcards. Once I've bought the railcard through the trainline app they then make it very difficult to view the railcard and the expiry date. They are therefore setting their own...

Meanwhile the trainline is allowed to get away with not even emailing people to tell them their railcard is up for renewal (as happened to me this week - there is no notification in the app or any email received) It was only by chance I thought to check the expiry date as I'd foolishly assumed...

But surely customers would assume that they are being shown the cheapest fare available? Or we now saying that you need to shop around between rail ticket retailers to know that you are actually getting the cheapest fare? Surely there is a central database of fares that all retailers are...

I generally use the Avanti app for train tickets as I find its one of the best designs and the easiest to use. However if I put in Brighton to London Euston - Friday 15.09 it displays Anytime Day Single at £39.10 and says this is the CHEAPEST (no other ticket types are available) If I...

Interestingly if I put Gatwick to Moorgate into the national rail journey planner it quotes £32.90 and says a thameslink travelcard 1687893928 Apologies - i've fixed that bit to show £14.50

Tomorrow I need to travel from Brighton to Moorgate (leaving at 7am and returning at 10pm). Thameslink quotes £59.00 If I put this into the train split sites... it is advising... Brighton to Gatwick Day Return £14.50 Gatwick to London...

Let’s hope the parents do go to the police… and ideally sue Southeastern for the distress caused and illegal access of the phone. Every time I see RPI’s in action they seem to delight in throwing the book at easy cases of children, tourists or middle class professionals whilst allowing those...

It remains an outrage that rail passengers are subject to fines and/or prosecutions for not understanding the rules, when train operators can't even train their own staff to properly understand the rules. If only TOCs were fined every time their staff said something incorrect!