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I worked at Kentish Town station until last November. The reason the station is closing for that long is due to the layout of the ticket hall including support pillars which run from the escalator machine chamber up to the (empty) restaurant upstairs. The 'up' escalator has to be removed to...

I've recently seen trains sitting in the Gidea Park sidings showing "Not In Service, next stop Gas Factory Junction" on the side displays.

I'm old enough to remember London United's MBO in 1994 and its subsequent purchase by Transdev. That then led to the amalgamation of Transdev with Veolia and the name being changed to RATP. It's certainly been around the block but maybe it's time for another MBO.

No problem :)

I've noticed more recently, if using a banknote to buy a £1.49 or £1.99 item for example, not receiving the 1p in my change, thereby unofficially paying £1.50 or £2.

All London Underground ticket machines can read ITSO cards. Staff have been told this. The screen shows the product on the card and journey history.

I worked at Kentish Town Tube station until late November. The screen in question is definitely a National Rail asset. The problem is, because it's on the Tube station, access arrangements for repairing the screen are different to those on a National Rail station. Due to the height of the...

I could be wrong, but I'm pretty sure that when they were testing the 345s to and from Ilford / Chadwell Heath, they would be coded to run to Gas Factory Junction to reverse, thereby freeing up Stratford platform 5 and capacity towards Liverpool Street.

TfL regularly monitor Oyster cards with the incorrect discount set (usually identified by a corresponding incorrect PTAC or photocard number) and in these circumstances will blacklist the Oyster card so it is automatically blocked when touched onto an Oyster card reader on a London bus or at a...

It's a shame that Emma Clarke was dropped (I remember why). At one point, she was the voice of most of the Underground trains.

I'm disappointed that your reply was of that standard. I sent a message to customer services in response to your complaint, asking them to apologise to you for the inconvenience and to let them/you know that a detailed briefing had been issued to our staff. 1666452096 The TOCs pay a token...

I happen to work at Kentish Town LU station and I have just sent a reminder email to my colleagues regarding ticket acceptance. I can only apologise for the inconvenience.

The person in question was a manager at Finsbury Park a while ago I believe, but was moved away because of the disruption they caused. Even colleagues have put in grievances. They also failed me and a former colleague in a promotional interview because we "didn't meet the criteria." I understand...

Folded cycles can be taken anywhere at any time on the Elizabeth line, this is the same as LU. Conditions of Carriage will be updated at the opening of the Elizabeth line. You can take a non-folded bicycle on the Elizabeth line on Mondays to Fridays, on trains: •Arriving at Liverpool Street...

Network Rail haven't finished the lifts yet. There's been a big delay with that station.

I'm pretty sure Hayes & Harlington's bay has been used by the Greenford shuttle (but a long time ago) when there was disruption in the Ealing Broadway area. I know those trains now terminate at West Ealing anyway, but it was worth a mention all the same!

Hanwell's heritage sign (Hanwell and Elthorne) was damaged during the storms a couple of months ago. I believe it is due to be repaired.

A few years ago, a customer dropped a £5 note on the eastbound track at Marble Arch Tube station in the middle of the morning peak. I was the Supervisor on duty and made arrangements to retrieve the £5 note because the customer was threatening to access the track himself to retrieve it. Train...

I'd imagine it's because trains can't get into or out of Northfields Depot due to the points work there, thereby less trains would be available for the rest of the line.

I know it's far from the same situation, but I often use Southeastern's booking engine and pay by PayPal. When I go to collect the tickets from the ticket machine, I can use any bank card to start the collection process. I guess each TOC has different rules...