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    Positive Assistance News

    Just to counter all the negative reports about assistance, I'd like to flag how Woking station seem to have got it right. I've not had a problem in the three weeks I've been commuting from there. The gate line staff ask which train you're hoping to catch and then radio the platform staff on the...
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    Contingency Plans for Disabled Travellers

    Based on the thread about 'bleak' platforms and a terminated train I was on the other night, with winter coming on made me ponder a bit as a disabled passenger. I wondered what arrangements TOCs have should a train have to be terminated at a station/platform with no step free access. As there's...
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    Traincrew footwear

    One thing that had puzzled me before the current dispute and even more so with the contingency staffing is that there doesn't appear to be a standard for footwear that guards wear. I've seen all sorts from 'proper' safety shoes and boots right through to 'office' every day shoes that I think...
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    Farnborough to Ashford International

    I need to get from home (FNB) to Ashford in a couple of weeks time, travelling there on one day and back the next. I normally work in central London so would it be possible to go FNB-WAT, do my usual working day then STP to AFK in the late afternoon/early evening on an ordinary return ticket...
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    Train Evacuation: how to evacuate wheelchair users?

    Following on from a number of threads about trains being evacuated had me pondering about a couple of things to do with evacuating wheelchair users. For clarity, none of this is intended as a 'dig' at anyone. When practicing this do the TOCs/emergency services use 'genuine*' wheelchair users or...
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    Con50 Tickets

    As I travel in my wheelchair I usually buy Con50 discounted tickets for my peak travel. I usually buy these from the ticket office but on a number of recent occaisions I've come close to missing the train that I've booked assistance for due to much longer than usual queues due to issues with...
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    Passenger Loadings at Farnborough for my commute

    This may be a stupid question but how can I found out how busy the different rush our services from Farnborough Main to Waterloo are? I might be commuting from there in the not to distant future and it'd be handy to know which services I have a chance of getting to the wheelchair space on
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    Access at Brookwood

    I'm looking to relocate to the Surrey/Hampshire border area and I've seen a house near Brookwood Station. As a wheelchair user I've got to pick my stations carefully. does anyone know if Brookwood would be any good for commuting to and from Waterloo using a chair? If not, any recommendations...
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    Failure of assistance

    Due to an injury I'm having to commute daily into Euston using a wheelchair. On Friday evening the train home pulled into MKC and the booked assistance didn't arrive. Luckily four very helpful fellow passengers lifted me off the train so I didn't get carried on to points north. I accept that...
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    Train door height

    I'm new here and couldn't find the answer to this using the search facility so please forgive me if it's already available elsewhere. As a disabled commuter I'm interested in the logistics of train evacuation and I'm currently in the process of writing to the TOCs that I use to ask for some...

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