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:-x UPDATE Have received a letter of apology and have been refunded the difference in cost for 1 month (£13.00) but they have said that they cannot refund any further back as they are not certain on the route I take (Well it is a commuting route and there is only 1 way of travelling, which I...

Thank you all for the replies, as of yet I have not had a response or reply but I will need to wait the normal 28 days which I think is the norm.

Hi RJ But if they insist on where your actual destination and staring point will be then should it not automatically give the cheapest and best price on the system computers of fairs available?

Thank you all for the replies, have just got into work but I spoke to the ticket office person (again) and they still insist that: a) I cannot get a point to point (Lower Sydenham to Dartford via Lewisham) b) I need to use a travel card Zone 2 to 6 plus Dartford because Lewisham is in Zone 2...

Oh they cannot do that, yes they cannot do a point to point which is why I had to get the travel card !

That you Neil Williams so why is it that every time I have asked they have said no ? (I can go over to the station now and record it on my camera phone, not sure of the legalities but it's the best way to prove that I have deliberately been miss-sold at the higher price ?) Correction: Mine is a...

Thank you for your reply. No I mentioned and have always mentioned that I only travel from Lower Sysdenham to Dartford as I have a PAYG oyster that I use if I do go into town so I do not use Zone 2. I can go to a ticket hall now and ask for a Zone 3 to 6 plus Dartford and I will be told that I...

Hello Not certain if this is the correct section (MOD please feel free to move) but I am pretty angry with the advice and ticket that I have been sold on a monthly basis and want to see if I have any recourse. I live and work in the Southeast of England and travel from home (Lower Sydenham...