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In my email to RSTL I suggested that they make it clear on their website that, although International Rail is the preferred provider, various other agencies such as Rail Canterbury and Ffestiniog Travel (RC told me they thought there was also one other company who can do this) can also provide...

RSTL themselves seem to be still very much at sixes and sevens. My ongoing correspondence with them about a £15 refund (mentioned earlier) from January is still ... ongoing. They actually emailed me a few weeks back to ask if I'd received the refund, I replied immediately to say no, and that was...

Can Rail Canterbury do the free passes too then? I wish I'd known. I applied for my Belgian and Dutch free tickets (or "coupons" as I believe they're known) 7 weeks ago for a journey that starts in just under 3 weeks. I'm aware that they say quite clearly that "coupons are sent out around 7 - 10...

I got the rest of my tickets at Rail Canterbury yesterday. Very pleasant, no queue. Yes, they charged a fee but I would still rather have the tickets in hand and pay a fee, than still be waiting for an email. Four hours after I bought the tickets a quote came through from Ffestiniog ... I...

Your English looks OK to me ... :) Oh, but DB were extremely quick in my experience - I somehow can't believe they left any queries outstanding ... but since I had not used them for a while maybe they have gone downhill. I always found them extremely efficient. Trouble is one got used to...

I too have been having problems with International Rail. Six weeks ago I sent in my itinerary for a European trip; since then I have had only the immediate automatic response, and a fairly formulaic-looking personalised reply to an email I sent them four weeks later, asking why I had not heard...