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Perhaps I've been unfair on them, then. I think I had assumed that they were just talking shops between disgruntled, but otherwise powerless, customers. I will definitely consider them next time. That's certainly what I've found in my research. FGW implied that it was limitations in the...

Correct. Correct, but the critical aspect is that I was unexpectedly prevented from keeping to the T&Cs. Put it another way, I could not reasonably have foreseen the limitations that silently came into force at T-5 days. And yes, I've been through all the escalation to the supervisor, the...

The train departs 15 minutes before FGW's web sales line opens. Are they usually more helpful than a website? If so, thank you and I'll know for next time but that would have made no difference here. First, thank you for your considered response. Naturally I disagree entirely :lol: but it's...

Hi everyone, Before I start, I appreciate that newbies on Internet forums often miss the basics so I want to be clear that I know Advance tickets are not refundable (unlike this guy :wink:) I bought an Advance ticket on FGW but fell ill the morning of the trip. "No problem," I thought. "I...