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This I'm guessing is based on their "Service Quality Regime" I have worked on these for two companies, both of which spend more time arguing that something shouldn't fail then actually fixing the issue. And to top it off, the "external company" that was running the campaigns for these, were...

Thank you to all of you for your advice on this - It actually says this restrictions for all stations in the Exeter area, so will definitely raise this with their customer services, but how far I get will be another thing!

For the past few weeks, I've been traveling from Bristol Temple Meads to Dawlish Warren on a Friday evening, coming back Sundays with the family (amazing holiday park in that neck of the woods!) When using the ticket machines, it tells me that the off peak return ticket is not valid for...

Hello, Just a quick question. Traveled in first class with a standard class ticket after being told I could sit in First class by a train manager. train manager changes at Taunton, stopped by a RPO at Exeter who reports me for prosection. Recieve a letter asking me for £350 in an out of...

Most definitely in the Bristol area!

I didn't receive one myself, but a lot of passengers at Epsom were, and they had all got off the same train as me. Was just wondering whether Southern could penalty fare these people, and made me look into it a little more on the internet. One of those things that I end up going on and on to...

I asked a group of SWT Revenue Protection staff at Waterloo who had just got off a train I was on. They said they used to be an agreement between the two companies, but they had been unable to do it for a few months due to having no agreement. I thought it was a little strange, but the only...

Hello! Just a quick questions for people in the know on here, are the Southern revenue protection officers able to charge penalty fares on behalf of South West Trains at the moment? as was told that currently no agreement exists between the two companies?