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    Refund on flexible ticket bought in advance

    My sister-in-law has bought tickets for my brother to travel from Stroud tomorrow evening to Paddington, returning Tuesday. But she has bought him singles. The first is a Super Off-Peak Single STD to London Terminals, dated (and only available) tomorrow and the PAD>STD ticket is an Off-Peak...
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    Rail company's liability for stolen luggage

    Not the complete answer at all, but some adjustment to seat layout might help with this particular problem. Luggage racks tend to be near the vestibule doors for obvious reasons. But they are often followed by airline seats facing into the carriage. If instead these airline seats faced the...
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    Forgotten Railcard

    A quick google has thrown up this link:- http://trainsupport.custhelp.com/app/answers/detail/a_id/3649/~/i’ve-bought-a-ticket-and-selected-e-ticket%2C-how-do-i-print-it%3F Whilst it isn't an LNER web-page, it may give you some hints on where to look.
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    Thames Branch Day Ranger and Acton Main Line

    @ForTheLoveOf : It may well be that no-one has until now given thought to how the Thames Day Ranger might be affected by transfer of operating responsibilities away from GWR, and maybe in due course there will be a review. However, your own link (post #2) to NRE leads directly to the statement...
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    XC threatening prosecution

    Indeed. Though if the OP's travel onwards was properly ticketed, I can't think of a reason why the unpaid fare element would extend beyond Stockport to Macclesfield. The cost of investigation to be recovered would be considerably more than that anyway. In the case of an out-of-court...
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    XC threatening prosecution

    I would suggest a couple of changes to your draft. (1) In the second line I would replace “to a journey on 16/07/18” by “to travel from Stockport to Macclesfield on 16/07/18”. This is to help ensure that in computing their losses XC do not inadvertently regard your whole journey from Stockport...
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    Freedom Pass and fast GWR services

    The outward journey from Paddington was from platform 3. But because the train only became available near to departure time, the buffers-end barrier staff opened the gates and urged everyone through as quickly as possible. So no ticket check there. The inward journey arrived at platform 4...
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    Freedom Pass and fast GWR services

    I duly made the trip, using the split recommended by @CyrusWuff – thanks again. No problems in the booking office. The tickets weren’t checked at the gate-line (due to late train preparation) nor at all on the train. I also tried out what I take to be Paddington’s “new TVMs” (as discussed in...
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    Totally confused - Zip 16+ oyster or travel card help

    Hand's up! I'd forgotten about that staircase. Which means that @Joe Paxton's post #14 was correct.
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    Totally confused - Zip 16+ oyster or travel card help

    Just a minor correction to this one, so there are no surprises. At Richmond, on the way to Turnham Green, your daughter’s train from Clapham Junction will arrive on Platform 1. This platform is protected by a separate gate-line to the one that protects all the other platforms. Therefore for...
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    Freedom Pass and fast GWR services

    Thanks all. That's a cracking split @CyrusWuff.
  12. S

    Freedom Pass and fast GWR services

    This is a fares query for those of you familiar with the GWR out of Paddington. I’m planning a day out from London to Swindon on Wednesday, travelling out as early as economically possible and returning from Swindon about 17:00. I want to use fast trains from Paddington, and I prefer flexible...
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    London Victoria ticket office reluctant to sell Boundary Zone tickets

    What’s going on here? On two occasions this month (out of two) I have gone to the main ticket office at London Victoria and asked to buy a cheap day return with Senior Railcard from Boundary Zone 6 to Canterbury Stations (first occasion) and Herne Bay (second occasion). (I hold a Freedom...
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    Fares Workshops

    @yorkie - I'd be interested in an advanced workshop, somewhere in the London area
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    Totally confused - Zip 16+ oyster or travel card help

    Depending on exactly where your daughter needs to get to, don’t overlook the possibility of using the bus for the last stage. E.g., from Clapham Junction:- By Overground to Shepherd’s Bush, then bus 94 or 237 (different routes to near TG). By SWR train to Chiswick, then bus E3 or 272...
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    Doors closing long before departure

    This thread began with a comment about SWR at Waterloo, which as we all know is an exceptionally large and busy station. I wonder (as a layman) whether one of the key pinch-points is time occupying the route through the throat, i.e. from when the signaller commits the route (gives the green) to...
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    Saver Half (again!)

    Just to say, I managed to get the "Saver Half" I wanted from Greater Anglia as @47513 Severn suggested. Treated myself to 1st Class on a fixed train ticket out, but overall paid just about the same as an Off-Peak Return would have been. I first tried GWR (as I have an account) but they are...
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    Saver Half (again!)

    Thanks @47513 Severn, I'll give them a try.
  19. S

    Saver Half (again!)

    I'm actually seeing £109 and £54.50 on the LNER website, these being the Adult fares. When the Senior Railcard is specified, the £109 reduces to £71.95, but the £54.50 does not reduce. It seems I am not being offered the Senior railcard discount, which I believe I am entitled to. (This is...

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