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Many thanks for all the insights. As you see I've not exactly been a keen follower of SWT's refund rules, because generally I've accepted the situation and got on with it. I would contend that the lack of a repay scheme is exactly why so many SWT commuters feel such resentment towards the...

Fair point, thanks. I will be grateful for any insight into my other point though. Many thanks

Thanks for all the information, I understand how it works now, though obviously slightly frustrating at missing out on 2 days' refunds by renewing when I did. Swings and roundabouts I guess. Just to come back to my secondary question. It feels (given the amount of service disruption I am...

Many thanks... Ticket is from Claygate The link to SWT website was very helpful, thanks. And I understand that might be at the crux of this now. I do understand the stats are year ending 9th Jan, and my ticket ran out in February, but also I see that there are 2.5 'suburban' void days-so...

Good evening...Long time lurker, first time poster :) So this week i renewed my SWT gold card and got a nasty surprise really. When i did this a year ago, i received - i think - a 3 figure refund to account for days when the performance was really bad. This year i got £5.20 (off a £3k...