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  1. M

    Rewarding outstanding customer service

    The large international company I worked for as an employee before I became independent had reward schemes e.g. Big thank you £50 or £100, then £200, Line manager discretion £500, £1000 above Director, above that the board etc. I could give anyone a £100 reward just with a mouse click. Does...
  2. M

    13A sockets in carriages - What is the maximum current they can supply and how are they wired?

    I do have a battery powered heat shrink gun that I normally use but it's not as nice as a mains powered one. I'm often working on railway and non-railway related tasks like crimping ferrules, making and applying BRADY labels and my belt and braces likes to heath shrink and if I can achieve...
  3. M

    13A sockets in carriages - What is the maximum current they can supply and how are they wired?

    I'm an engineer. It's my job to try and break things so that they may be better designed in the future. If I was the operator I'd put a label stating the maximum current capability. I tend do try this in a carriage with no other passengers. For USB I have a selection of testers like the...
  4. M

    13A sockets in carriages - What is the maximum current they can supply and how are they wired?

    Is there an electrician here who knows Sometimes they have a sign saying laptop and phone chargers only. I have tried 1000/2000W heat-shrink gun without problem I've yet to try a 3000W kettle, 2400W hair dryer / straighteners Are they on a single shared 13A ring circuit per carriage on a...
  5. M

    Travel to Cambridge from Woking in Surrey

    Thanks I tried a number of apps. Trainline first said "No route possible" then when I put in via London Bridge, it then magically said I could pick up a Thameslink. I'd really like to reduce the number of changes. My nirvana would be something like Virginia Water to Richmond (overground) to...
  6. M

    TAP2GO - Works well from Surrey to London , but not so well to say Portsmouth. It was over double.

    Used Tap2go Woking to London Waterloo yesterday and price charged was £12.15 and and a £7.15 refund
  7. M

    Passenger Assists data highest ever

    Is that any more helpful?
  8. M

    Travel to Cambridge from Woking in Surrey

    I need to travel to Cambridge a few times a month. ideally with as few changes as possible. Are my only options from Kings Cross or a train like the Thames link via East Croydon. Is there a route I've missed.
  9. M

    Passenger Assists data highest ever

    Some of the people I work with (who have often become disabled later in life through no fault of their own, except maybe making the choice of wanting to serve their country) compete in wheelchair marathons yet are still unable to get out of their chair and board a train without assistance
  10. M

    Passenger Assists data highest ever

    Often at Waterloo the train moves to (un)couple. An announcement is made for passengers outside to wait and inside to hold on and still people fall over and blame everyone else.
  11. M

    Passenger Assists data highest ever

    Why is it so difficult to move a train in a railway station by a few feet to accommodate a wheelchair? I think an answer is possibly More wheelchair spaces Allow enough space between (some) seat rows to move a wheel chair between carriages A wheelchair lift what could be small dimensions...
  12. M

    TAP2GO - Works well from Surrey to London , but not so well to say Portsmouth. It was over double.

    Notes - I have certain box privileges and also get nearly all my travel refunded by a railway related company. For this example I was travelling as a normal member of the public without any privileges. I was testing Tap2go for a client as a solution for their non priv staff travel. A return...
  13. M

    Another Privilege pass question

    Imagine hypothetically someone had a pensioner privilege pass from say Zone4 to London off peak Is this a taxable benefit e.g. does it have to be declared for tax? Imagine the operator offered this person a one time only cash sum for this pass and they took this money, would that be taxable?
  14. M

    Consider a journey from Woking, Surrey to London Waterloo, off-peak on a weekday

    I noticed in the trainline app that it now show slit ticket options automatically. I was a bit surprised that at London Bridge they don't have any barcode readers and I could have showed a picture of my cat to the gate line helper to let me in.
  15. M

    Consider a journey from Woking, Surrey to London Waterloo, off-peak on a weekday

    Consider a journey from Woking, Surrey to London Waterloo, offpeak on a weekday assuming no railcards in force. Which of these would be cheaper? A paper ticket purchased from a SWR office or ticket machine An e-ticket from a provider like Trainline Two single Tap2Go journeys using an SWR...
  16. M

    Arriving at Clapham Junction on a paper ticket and then using Contactless/Oyster

    Yes, there is at least on platforms 1 and 17. But last time I used one I was given a maximum fare by TFL a few times that I had to get reversed in 2016. I'd like to know if it has been fixed now.
  17. M

    Arriving at Clapham Junction on a paper ticket and then using Contactless/Oyster

    I've tried to get an answer to this question by asking National Rail Enquiries, TFL and people who regularly pass through Clapham Junction Railway Station but no-one seems to have a definitive answer. My question is basically. Can I arrive at Clapham Junction using a paper railway ticket from...
  18. M

    DLR - PSA. How often are PSA called on to drive or control the train?

    I don't travel much on the DLR anymore, about twice a month off peak. I usually try and sit at the front. Almost Every time in the last 6 months I have been asked to move by the PSA so he can control the train. Are there any publicly available stats about how often PSA take control per day /...
  19. M

    RailUK First Class Lounge Guide

    I've had free champagne there. They now have all the drinks in a locked cabinet. You can ask them for one. I prefer to wait until I get onto the train to start drinking, which is free.

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