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Ring the police. You can't be held like that.

Thanks for all the advice. It wasn't an issue - the ticket was checked at the gate of St Pancras International - it got thrown out - I just said "I got stuck last night", no problem. The ticket was also checked on the Southern service from Ashford International - I said "I'm continuing my...

So it's a pointless rule. I knew it was pointless asking for advice!

I am using the outward portion of an Off Peak Return. As I said I cannot complete the journey. The interpretation one would assume is pretty watertight. I cannot complete the journey!

Yes, it's an airline delay. It's an Off Peak Return I am holding, so I assume only valid today for the outgoing. Thanks for the answers. I know I am in the right to do this.

Good afternoon, I am flying back to Stansted this evening and I have an Open Return ticket booked to Rye Sussex. Due to a delay it is unlikely I will get the final train from Ashford International. What are the current rules relating to completing my journey the following day? I intend to stop...

Whereas one would expect that is exactly what the system was developed to deal with. God forbid people need to get somewhere quickly.

Odd. Most public transport systems don't seem to have such massive issues collecting fares. If it's not practical, why do it at all? 1700592591 Ridiculous. It's not like that at all. Tesco have systems in place for customers to pay. They have members of staff to help them pay. They have visible...

Moderator note: Split from https://www.railforums.co.uk/threads/incorrect-fare-what-charge-am-i-facing-here-and-should-i-pay-for-a-solicitor.254834 Do you think? Why not then, for example, check tickets on a train?

I'm not sure they could be very successful with retrospective fare evasion - ultimately it just shows up how inept the train companies are at collecting fares.

It's a perception issue. If someone can have the wrong ticket for 2 years and get caught once then no-one is taking ticketless travel seriously. There's a point where the railway companies need to police the system correctly. Spend an hour at Hastings station - there are 2/3 security guards on...

I guess it would affect Penalty Fare revenue ! It's complete madness that a contactless system is not available from Stansted Airport - it is as if the company want you locked into them as soon as possible after you land - allowing contactless, thus not commiting until you actually are almost...

For the first time I am trying to use the online form for refunding my paper ticket as no trains are going to my intended station today. I've filled it in, taken the pictures, filled in all the numbers and details that for some inexplicable reason it cannot get from my Southern account anyway...

Unless you know something about your history that leads them to this excessive action I would suggest it's a scare tactic - similar to what collection agencies use. I cannot understand how, using legally acceptable data, anyone could decide what tickets were used without a valid railcard over a...

I'm sure I don't need to say that this refers to the use of an Off Peak Open Return. I went on a little UK tour over the last few weeks - I started by visiting my sister in Banbury - buying an aforementioned Rye to Banbury open return for the month and, from then on, buying split Advance...

This was Southern Railway but the advice on their website for 30th July, which is still there, was not to travel unless necessary and all tickets could be refunded. The refund form is unsuitable for use - I remember last week it would not let me use Unused option only Disruption and, as I said...

Yes, it was in the morning of the day before. I never checked the trains were cancelled - the website (still) shows the advice of industrial action on the 30th July and how a refund can be obtained, on any ticket type, if you no longer wish to travel. I have no issue with e-vouchers.

Good morning, I've just been refused twice a refund on an advance ticket for travel last Saturday (30th July). I requested the refund using the online booking form the day before, I had not printed out the tickets in advance so could not cut them up and photograph them. My reason for not...

Via Eastbourne with Southern, Advance ticket, purchased through Southern website. What is odd is there is no way to change the ticket even though the site suggests you do that using the Manage/Refund option. Obviously Southern don't want to be bothered with this and will reply in 2 weeks long...

I have a couple of Advance tickets between London and Rye and hold little hope of successfully completing the journey next week. According to the Southern website : " If you have opted to collect an Advance purchase ticket via TOD, but have not yet collected it, you may change it to a...