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Yes, they did:

I think you’ve already realised the cheapest option here (and probably the least amount of effort, time, etc) would have been for you to buy the valid railcard in the first instance. (£30 for a year, they’re not bad value!) What you may see as a mistake now was unfortunately a pre-meditated...

They do. Just requires the member of staff to be willing (and able) to have a look and interpret the data.

I’d hazard a guess that the guard who sold the ticket is audited on ticket sales - e.g. on offering discounts where the company expect they shouldn’t be. Would anyone have any insight as to whether this is the case?

This sounds like you’ve already been convicted - is that the case? If so, what were the offence(s)? When you say that they agreed to reopen the case, what was involved in this process? Did you make a statutory declaration to the effect that you were unaware of the conviction?

Contact their generic Customer Services team with the appropriate reference number and an explanation.

If you’re using flexible tickets, yes. You can also buy these on the day at the same price (e.g. at a ticket office, on board a previous train, etc).

The TTK screenshot shows they were on a Cambridge to Kings Cross service.

We’ve discussed this before but there’s always likely to be a technical appeal point - e.g. whether the Penalty Fare posters at the station are compliant with the legislation requirements.

There has been a thread about this previously - but I can’t find it with a few quick searches. Almost as if we talk about tickets and TVMs too much on this forum :lol:

No, there isn’t. It’s sold via the Rangers/Rovers menu. Should be fairly simple for any ticket office (or guard) to sell.

Can anyone tell me the second unit with 387124 on 1T15 Ely to KGX this morning, please? Thank you :)

It looks like the same model of machine as at some EMR locations. The EMR ones do indeed just print to what looks and feels a white receipt roll (no RSP number).

You may not have the ticket, but do you have a booking confirmation/receipt/etc? It may be worth reaching out to customer services to ask if they’d consider. I’m not sure on the second question.

Do you mean Norwich to London diagrams? All of those services are operated by Stadler fleet.

You mention two cards. Did the first card have an expiry date? I’m guessing you took it out of your wallet once that expiry date had been and gone. The photo card clearly says it’s only valid with a railcard bearing the same number. I’m not sure how you’ve been provided with an invalid card...

The railway do not need to offer a penalty fare. Most would suggest settling the amount stated to avoid escalation to criminal court.

It’s worth bearing in mind that the ticket office at Oakham is operated by East Midlands Railway. The OP would be advised to contact their customer services rather than CrossCountry.

701043 now showing.

The paths haven’t been cancelled but there’s no units allocated.