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  1. M

    Protracted disagreement with Southeastern over a Delay Repay claim

    This is now into a 3rd appeal. All full details and correspondence are in the attached file The summary is 17 November Woolwich Arsenal 14.39 London Charing Cross 15.13 London Paddington 16.03 Exeter St Davids 18.35 Exeter St Davids (bus) 18.58 Cranbrook (bus) 19.24 Arrived 1 hour 16...
  2. M

    Routing in London during SWR Strike

    18th December, I hold advance ticket on 10.39 Cranbrook to Waterloo, connecting on a through ticket to Woolwich Arsenal. However, due to the SWR strike, this train is not running and the best route appears to use GWR via Paddington, which has been authorised according to SWR website. This would...
  3. M

    Nearly went very wrong...

    Sunday 17 November Woolwich 14.39 To Charing Cross was cancelled 14.47 service was running only to London Bridge - well Cannon St but that was no use for me, so London Bridge it was. I changed there and arrived in Charing Cross at 15.30. I am usually level headed, but I got a sense of panic...
  4. M

    Mishap on SWR replacement buses - too large for the road

    SWR were running replacement buses yesterday - Exeter to Yeovil Junction a semi-fast and a stopper. This comment relates to the stopper. Reports came to me via the bus co-ordinator that there'd been damage to several buses during the day - and that unsuitable vehicles were supplied. I've Tweeted...
  5. M

    Cross-London connection time on itinerary

    I have an itinerary for an advance ticket 17 November. Woolwich Arsenal dep 14.39 London Charing Cross arr 15.13 London Paddington dep 16.03 Exeter St Davids arr 16.03 The ticket features Maltese cross symbol, and the itinerary says to go via the Underground. Presumably the itinerary complies...
  6. M

    Validity of 'alternative trains' results on National Rail Enquiries Journey Planner

    Split from 'Dawlish Issues'. Last night I was trying to help someone I know get from Plymouth to Leeds when the last direct train was cancelled due to the well-known issues at Dawlish sea wall with bad weather/high tides. There seemed to be a number of people in his situation and the last he...
  7. M

    Dawlish issues tonight

    For someone I know - I will pass on result of any responses He was due to get 17.25 Plymouth to Leeds tonight - advance ticket direct train he says It was started at Exeter St Davids - due to weather issues at Dawlish. He hadn't checked Journey Check prior to getting to the station - I don't...
  8. M

    Routing enquiry

    Well outside my usual area - this Sunday Longbridge to Stourbridge Junction - the fastest route appears to be changing at Bromsgrove and Droitwich Spa but this is coming up as needing multiple tickets, whereas the much longer route changing at Birmingham New Street and walking to Snow Hill is...
  9. M

    13 Oct 2019 routings in the Bristol area

    Does anyone have definitive information on this, since I have apparently contradictory information from several sources. My journey on 13 Oct is the 10.55 departure from Glasgow Central and I shall disembark at Exeter St David's. I found this journey on National Rail Enquiries journey planner -...
  10. M

    Staff at Woolwich Arsenal claimed Travelcards aren't valid on National Rail

    I believe that they are valid to National Rail stations in London not just tube - though I got I think unfairly excesses on this exact type of ticket once, when I was too young to do anything about it. A Cambridge to London 1-4 zones travelcard - got excessed at Woolwich Arsenal and told it was...
  11. M

    Southeastern High Speed supplement - useful tip?

    Yesterday, I went from Woolwich Arsenal to Canterbury day return. I needed high speed routing on way back as there were no more 'normal' trains left. If you try to buy a ticket that is valid on this, it will be nearly £35 with railcard compared to £18 on the normal day return. What I did is...
  12. M

    Update: SWR strike issues

    For your information, I wrote to SWR about the journey I endured during the recent RMT strike. I had an advance ticket booked before the strike was called - they said all delays will be judged on revised timetable. I was told to travel early by SWR. I asked about going via GWR and they said no...
  13. M

    Using a Cross Country complementary ticket

    I have a Cross Country complementary ticket to use following two very delayed journeys earlier this year. It was initially a single that was offered, but the final email to me confirmed that it was a standard class return. I have a print out of the correspondence and the phone number I have to...
  14. M

    Delay Repay during strike action with pre-existing tickets - disagreement with TOC

    I have separated this out from a previous thread, so that my specific question does not take that thread off course. I have some disappointing and surprising news from SWR regarding their strike timetable. I bought an advance ticket on 21 June from Cranbrook to Welling leaving at 17.39 prior to...
  15. M

    Delay Repay appeal failed

    I won't be taking this further, but just updating for people's awareness. 16 May 2019 - delayed SWR train from Cranbrook caused me at Exeter St David's to miss 10.50 XC service to Cheltenham for onward to Nottingham. It was a tight but valid connection - 8 mins vs minimum 6. The 10.50 was...
  16. M

    Short connections on advance tickets at Birmingham New Street

    I am relatively new on here - read quite a lot but only my second post. I am interested in whether anyone on here has personally experienced issues with missing connections on advance tickets at Birmingham New Street - even when there is no widespread disruption - and in particular the last...

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