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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    So it will be easy for you to quote your evidence… Waiting.
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    And as before, please post the evidence for your assertion that this is not acceptable. You were delayed as the 17.30 you intended to catch was cancelled. Why on earth do you think you need to be physically present? You are presumably aware the rail companies have websites that inform their...
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    I have never suggested that you could claim for the time that you actually arrived at your destination, but simply the delay based on the least delay caused by the cancelled train, irrespective of what subsequent train you actually caught. So 17.30 cancelled, trains every half an hour, stay in...
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    Have you found in the Delay Repay T&Cs where it proves your ‘next train‘ claim, or are you still looking?
  5. S

    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    The thread involves some people who were deliberately or accidentally careless with the facts and admit they claimed for things they should not have done - my comments do not relate to such people, who understandably might be happy to settle their guilt with an offer. My comments relate to the...
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    But you don’t need to “make that case”. It is the job of the prosecutor to prove you didn’t intend to catch that train, so even harder for them to do that if you caught all sorts - the accused does not need to prove anything. Fact 1 - train A was cancelled Fact 2 - the next train B was...
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    Of course you would have a leg to stand on, in fact you would have two. Any accusation of fraud must be proved beyond reasonable doubt, you don’t need to prove your innocence. Firstly it would be a stupid prosecutor who tried to invent conditions which don’t exist. I have been involved in...
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    If it wasn’t clear from my post - of course. Although with the exception that when I have been at the station and couldn’t physically get onto the next train, then that is also counted into the delay.
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    Please point me to where in the Delay Repay guidance it makes the requirement you state - and please ensure this is a ‘plain English’ statement and not something you assume or imagine the words say. But to let me save you some time - There is no requirement. Anywhere. At all. You might wish...
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    Greater Anglia - Delay Repay Fraud - Discussion of wider issues/rights/wrongs/etc

    Sorry but that is absurd and probably illegal. Firstly there is the straightforward issue that you have been delayed and now the railway company is compounding the issue by insisting that if you want some pitiful compensation for that delay that you need to inconvenience yourself further by...
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    Should you keep records of journeys as evidence to prove Delay Repay claims/defend against accusations of fraud?

    And do you catalogue all your photos with notes to support why and where it was taken and the circumstances leading up to it, and then retain the photos forever - I know six years was suggested but this could be criminal action, so better be safe.
  12. S

    Should you keep records of journeys as evidence to prove Delay Repay claims/defend against accusations of fraud?

    Totally disagree. Delay Repay is part of the contractual obligation placed on the rail company when they sold you a ticket and to suggest it is some sort of “out of court settlement“ is nonsense. The train company sets out the information it requires to validate the claim. It is at this point...
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    Advice Only for Greater Anglia - Delay Repay Fraud

    Well the learning point from this thread seems to be that it is quite foolish to use a smartcard where the data from it can be subject to different interpretation. I am certain that the train company I used in the past would have had a wonderful time if I had used a smartcard. Until last year I...
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    Advice Only for Greater Anglia - Delay Repay Fraud

    That is poor advice. The onus is on GA to prove that a fraud has taken place. Never, ever, enter into a discussion with a law enforcement organisation to explain; and certainly don’t try and recall something from a year ago as it is far too easy to be tripped up even if you are telling the...
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    ECML Wires Down 02.09.20

    So your "common sense" answer is to catch a train to the wrong destination in the hope that something will happen there! Astonishing. As for your view that expecting rail staff who are paid to assist customers actually do that is "mad"; well that sums up everything that is wrong with the...
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    ECML Wires Down 02.09.20

    It is inconceivable that Govia would operate through a station where either they did not have staff or arrangements were not in place for the company that does operate that station to contact Govia in situations like this. So why did the LUL staff not call for the Govia staff to help the...
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    Face coverings compulsory on public transport in England from 15 June

    Actually I would suggest a better analogy is the police office knocking on your car window and asking you to blow into this tube, because although you think you are safe to drive you are actually pissed as a fart. The police action isn't to directly to save you from putting yourself in...
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    Season ticket refund

    So how do you "interpret" their statement, which seems pretty clear to me and requires no interpretation.
  19. S

    Season ticket refund

    But until the goverment (in the form of the CMA) came out and said “that isn’t fair” then they would have been told by everyone (and that still seems to be the view of many) ‘tough those are the rules, go away’, so why would they bother putting in for a refund when they would have got nothing.

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