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Dear customer， We are sorry for the inconvenience since the website is not used for booking tickets. We will improve this part based on your suggestion. If you have any issues with the tickets, please call +44 808 196 9996. It is free for 7*24h. Actually you can contact us via the app easily...

Dear customer, Thanks for the information. The fare £28.00 that you searched are split tickets. However as a baby app less than 1 year old, TrainPal is still optimizing the splitting technology. We admit that some routes are still unable to split, but we will do as much as we can to improve it...

Dear Gareth, thanks for your information. If you see him in future, please let him contact us. We will do as much as we can to figure out the whole case. This is really important to us. Thanks again.

Dear Gareth, we are really sorry for the bad experience. After checking the email and call record, we did find one case that a customer was unable to print tickets. However we have applied full refund for him instead of charging any admin fee. We would appreciate it if you can provide us with...

Thanks for your testing. I choose the same time as you. Ledbury - Derby £30.20 Advance ticket Derby - Leeds £11.10 Advance ticket We will study your case and see what's going wrong. Thanks again and have a nice weekend!

Sell cheap tickets and make less money. Oops, I guess that we may choose different date. But this is how I test your case. The original price is £83.60 and the split tickets are £41.30. Since the ticket price is not stable, different days may have different split strategy. We will try to...

Sure we respect the developers of TrainSplit and we believe that they will improve their systems as well. That is good news to all travelers since we have the same objective - save money for your journey.

Dear customer, thanks for your review and very useful feedback. However, here are some cases where ticket splitting could work but you haven't tested yet. For example, some Advance tickets are available to split via TrainPal. We would recommend you to use more and look forward to your further...

To whom it may concern, We are proud to announce that TrainPal is a legal app for train booking in UK. It is owned by Trip.com and officially accredited by Rail Delivery Group. Here is the documentation...