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More information is needed, but you wouldn't be entitled to a full refund of the first class element. You need to tell the forum precisely at what point you believe the train was declassified, as presumably you were happily sat in (definitely) first class accomodation up to that point and...

It's not part of accreditation, but you are correct that RDG would have a word! That said, so much stuff is already self-accredited or frankly just non-compliant, perhaps not. Accreditation tends to relate to ticket issuing equipment/systems. Other agreements do exist though covering problems...

I think 50% is the right thing to do, and a good remedy to any Consumer Rights Act claims. Most, probably all, TOCs take this approach, even if at first, it needs the internal advice pointing out to them. I don't think the customer has any contractual entitlement/right to a 50% refund in this...

A host is even required on some trains to act as an additional competent person in the event of an incident, particularly on trains formed of multiple units like 22x. Therefore even if the train was standard class only, the train wouldn't run without the staff cost being incurred!

It's not incorrect - I chose my wording very carefully. There is no contractual entitlement. There is, indeed, internal advice: But I'm not aware (happy to be proved wrong?) that this is published to customers anywhere or forms any part of the customer contract?

The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid. If industrial action wasn't the cause, clearly there would be very little/no refund due. Being the cost of an Off Peak Single deducted from an Off Peak Return...

Some passengers wouldn't even contemplate travelling by train (aside, perhaps from local metro style journeys) without first class accomodation available. Post-covid with the boom in leisure travel, first class is actually performing far better than expected. As people have explained, the...

They're also not complaining about it - i.e. most people have absolutely no opinion / are completely neutral to these fares. Most just want the cheapest fare for the journey they have in mind. People are happy to save anything at all - whether it's pence or pounds. If I'm buying a single...

Did/do the music venues still sell out, even with the so-called backlash? If so, seems to suggest that they were underpriced to start with. Market forces generally equalise the price at the correct level - it's in nobody's interest to have a product or service at a price point that is...

Similarly to the LNER fare restructuring, who actually cares, or indeed, even notices? TfW isn't awash with complaints about this, neither are LNER. This situation exists across all the operators with a yield management strategy. The only people who are complaining about the fare reforms /...

There's no seat reservations on TfW these days, counted place only. And yes, TfW trains from South Wales to the North West are absolutely heaving even without a bank holiday. If a 2 car Class 197 turns up at the wrong time, people are either standing for an hour or left behind.

It makes a lot of sense, and commercially it is extremely successful for TOCs to offer Advance fares only pence less than the flexible ticket. It means that they get to keep 100% of the revenue, rather than potentially share it with other operators if you were to buy a flexible/Any Permitted...

Purely demand based. No need to sell cheap Advance tickets as the trains will still easily fill up at the higher price tiers / flexible fares anyway. Moreso compounded by the bank holiday. TfW have finally realised that they don't need super-cheap tickets on most of their services now that...

In theory, everything listed here is at least possible. https://assets.publishing.service.gov.uk/media/5a755d6de5274a59fa717956/21575-no-indiv-emp-CSAS.pdf However, this is generalised and each TOC/agency supplying a TOC will have different powers depending on what has been negotiated with BTP...

I still encounter plenty of staff in trousers, waistcoat and jacket quite regularly all across the rail network.

This is going to have a similar outcome to the £2 bus fares in England - i.e. virtually impossible to row back on without severe political ramifications and adverse publicity. I also suspect there would be quite serious economic consequences for some groups. If you've taken a job for the first...

Easy claim with Northern I'd imagine. They may automatically reject initially on the basis that there was insufficient time to make the connection according to the official data, but if that happens, appeal it and state what you've told us. I'd probably also ask for a free journey ticket...

How have CrossCountry caused ANY delays whatsoever, given that they made their planned Northern connection, which then arrived late at their destination.

You claim from the first operator that causes the first meaningful delay, although some operators don't handle that so well. It also depends on what time you arrived at your destination, versus what time you originally intended to arrive. The bits in the middle are essentially irrelevant...

By and large they're actually pretty good from what I hear, you're going to get people taking things to the extreme in any role. There is definitely a need for staff on the railway who don't mind getting a bit heavy and physical with certain types of passengers, who I'm all sure we have all...