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Moderator note: split from Delay Repay compensation for return tickets, with lengthy delays in both directions There would be a lot of sense in basing compensation for delay for a return ticket on the aggregate rather then delay per journey. Consider a customer who is delayed by 25mins on their...

Using CrossCountry website, a search for Hucknall-Sheffield via Worksop produces a single fare at £10.50 and an Off-peak Return at £16.10. The oddity is that if the outward date is a Sunday, when there are no services between Mansfield Woodhouse and Worksop, the outward itineraries generated...

Mod Note: Posts #1-#13 originally in this thread. Is that stated anywhere, though? The calculation is based on the actual delay at the destination station. If a connection remains "doable", the TOC may reasonably believe it was actually made and therefore the delay at the destination was not...

I have read several of the threads which discuss customers' woes in making delay repay claims. While I have every sympathy for customers who on the face of it are entitled to compensation but are having trouble obtaining it, their difficulties leave me wondering why delay repay is structured as...

Moderators note: split from https://www.railforums.co.uk/threads/bought-ticket-with-trainline-app-was-unable-to-collect-at-station-now-facing-threat-of-prosecution.164445/ Simply taking the passenger's word as to what he/she was told is so obviously open to abuse that should it come to a...

Sorry... new to this forum. But as I don't seem to be getting any response from forum admin via the "contact us" page and emails sent to [email protected] are returned, undeliverable, can a mod or admin that happens to be looking please indicate how I turn off the blasted emails...