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Never thought about doing it like that! I've already submitted them now, so if they come back as declined, I'll try it that way. Thank you!

Thank you for replying. I don't use social media, so I wouldn't be able to contact them that way. I've tried my luck and placed 3 of the tickets on one claim online (the other two were mobile tickets, and one the other people I was travelling with will make a claim with them) and I explained...

Just a quick question - There were 5 of us on the last train yesterday, which was 78 minutes late. When I come to put in a claim with Northern online, can I do all 5 tickets myself, and if so, do I put all 5 tickets on one claim, or would it be 5 separate claims? Thanks in advance for any help.

Brilliant. Thank you for your help!

Thank you for the reply. I would love to, but I'm not on twitter (or facebook). I tried emailing them a week ago, but am still awaiting a reply.

Hi. Firstly, thank you in advance if anyone is able to help. I have received two Complimentary Travel passes from Northern for delayed travel earlier in the year. Both tickets are marked Adult and Return, along with my name as Customer on both passes. When I submitted my claim, I made two...