Search results

Thank you all @Dr Hoo, @deltic and @slipdigby, I had the chance to look at the ORR report, which is a very good introductory info and discussion on the reliability of these new metrics. I'll check the TfL website for more info. I agree that PTL is more focused on the customer satisfaction across...

Hi there, I am doing research on Wales and Borders railway, particularly on the new punctuality measure called Passenger Time Lost (PTL). But since I am external to this franchise, I am finding it really hard to obtain detailed info on how this measure will be calculated. I would really...