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And my apologies for the confusion about the difference between delay repay and the compensation offered by Chiltern...

This forum is always a fountain of knowledge. Thank you so much everyone who has replied. I will let you know how I get on. Incidentally, with the changes to that clause, would this now mean compensation could be claimed for any delays caused by fallen trees/floods etc which have previously...

Had a nightmare of a journey the other week which was well over an hour delayed - the first train was cancelled and the next severely delayed (knock on effect). We were told nothing more than the first train had a fault on it so couldn’t run. Submitted delay repay for it, and it’s been...

Quick question if anyone can help. On an annual season ticket with a VIA restriction, eg. Warwick to London Marylebone via High Wycombe (but not specifically Chiltern), can it be used on another service for the first part of the journey which isn’t destined for the High Wycombe route, albeit...

Ok so I had an email back from the TOC earlier this week saying that “Whilst a break of journey is permitted on an Anytime ticket, the fare to B is more so you need to purchase a ticket to B” It then went on to say that the Independent Appeals service will be in touch with me. Then I get a...

Thanks Yorkie. Just booked for tomorrow so fingers crossed it goes more smoothly and I do hope they don't remove the route in the future. It's bad enough I've just gone to use Quidco to book via Greater Anglia and the 3% cashback has disappeared. Sad times!

Thank you. PM sent

Just to confirm, the itinerary booked which gave me the Anytime ticket (and confirms Break of Journey is permitted when booking) is the route I followed.

The route, whichever way it is taken, involves a change of train. I don't know of any trains that stop at C from A (although I could be wrong on slower services, off-peak, maybe) so the change is at B and you have to change trains to a local service. Hopefully that rules out that scenario above?

Thank you, that was exactly my understanding of it and exactly why I've been so angry about it over the last few weeks, being made to feel like a criminal and causing so much disruption to my day. Yes, I'm aware that the investigation could result in the fare being removed (sorry to anyone else...

Sorry that was so much longer than I thought!!!

I've read a fair few posts on this forum over the past few days to understand the etiquette, so I won't name stations but I wonder if someone can help. I purchase a ticket from A to C, which goes via B. B happens to be a large city and as such, the price from A to B is higher than A to C which...