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Update! I received an e-mail apologising for the delay and agreeing that the trains were as I had stated. I was therefore due a 25% refund due to late running. In this case however, they are sending the full amount as a gesture of good will. I of course am grateful but a little confused as the...

Thanks for all of your replies. About the full refund. That was if we handed our tickets back and didn’t travel. The service was definitely on the display as ‘Saltburn cancelled’. We sat in the waiting room watching the board and it remained cancelled until it scrolled off the board. Northern...

Many thanks for your reply. It is bizarre that the 1918 appeared as cancelled and we advised by station staff to take the 1940. After the time of advice the train must have been reinstated (but why cancelled and not late running is beyond me.)I guess we & others must have missed the announcement...

We arrived at DARLINGTON station on 16th Aug 2019 at about 7pm. We bought two tickets for the Northern train to Eaglescliffe (scheduled we were told for 19:18). When we reached the departure platform a fellow traveller alerted us to the departures board which showed the 19:18 as ‘Cancelled’. We...