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Did you apply a while ago?

Which location have you applied for?

I would also add it is a very different environment compared to customer facing roles and a different skill set.

This is probably your biggest hurdle which you need to concentrate on. Until you pass these then the "secret shopper" or Area Manager won't have much influence. I know a few people gone from agency to GTR. Keep applying.

When do you start your training? Did you find out recently? I'm still waiting for a start date. Hopefully it will be soon.

I can't comment on Virgin or Northern but for some other TOC's it is AM or PM Peak working. Usually 4/5 hour shifts over 5 days, Mon - Fri. There could also be local agreements in place which means it could be anytime. It's going to be for the busiest periods as you will provide extra support.

Having been on a Samaritans course before, I'm fairly certain this was mentioned.

I am also the same. I'm hoping it's not long until there are new training courses. I have a feeling it wont be until the start of next year though.

It's fairly relaxed even if the room was like an oven. Dress business smart and be clean. Read up on SWR if you are not familiar. Especially routes etc. It's the usual competency based questions which they just read out from a couple of pages of paper. Name a time when you worked as a team; a...