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That's a good idea! To that end, I propose the elimination of all standard class fares and only offering first class fares (under the new name of "one class"), to ensure that all passengers benefit from the highest possible standards.

Is anyone aware of the reasoning behind some bright spark at Network Rail deciding to install an outdoor departure board for National Rail ("NR") services at Euston station right in front of the Euston London Underground ("LU") entrance/exit? The LU entrance/exit was rerouted from within the...

If a clear 10 minutes cannot be provided to allow passengers to board a train in a safe and comfortable manner, the departure time of the train must be delayed. Simple as. It is not passengers' responsibility to compensate for the rail industry's failings.

Didn't Warrington BQ have ticket barriers for a while? At least under Virgin?

West Midlands Trains (aka London Northwestern Railway) have decided not to not run any services this entire weekend (Saturday 3rd February 2024 / Sunday 4th February 2024) in light of industrial action. Avanti West Coast, which runs trains alongside the majority of West Midlands Trains' routes...

Interesting. Helpful answer, thanks.

Is Great Northern owned by the same parent company? The strike action summary page on the National Rail website mentions Great Northern's withdrawal of services on Sunday, but not West Midlands Trains'.

According to West Midlands Trains' website: "ASLEF, the trade union representing train drivers, has announced strike action on Saturday 3rd February, and an overtime ban between Monday 29th January and Tuesday 6th February. As a result, there will be no West Midlands Railway / London...

A simple question. I have noticed that many online train ticket retailers offer less-than-expected provision of seat reservations. Several third party retailers refuse to issue seat reservations altogether, unless reserved at the time of booking, directing the customer to a ticket office or a...

Are there any easy accessible stats on the number of private prosecutions commenced each year by the rail industry in England and Wales? Ideally I would like both a total figure for the industry and a breakdown by company.

I believe there is one person working in their head office. Three calls per hour is understandably the most they can handle.

I am looking to collate a record of historical fares data for selected journeys, going back to the 1990s/80s/70s. I want both pricing information and, where applicable, time and route restrictions. I am aware that electronic fares data is available back to the 2000s. Going further back than...

Expecting you to wait over two hours for the following service if a taxi or alternative route was available is (i) unacceptable from a customer service standpoint and (ii) likely unlawful. Unfortunately, it is all too common.

When this happens, the departure time needs to be delayed to allow sufficient time for orderly boarding. This is still an almost daily occurence.

£300k is an absurd salary for this sort of role - let alone in the public sector - and the fact that she has opted for the role when living in Aberdeen is even more of an insult. Pleased to see that this is the most-read story on BBC News. Likely the sort of story with details that Network Rail...

Some of Marylebone's platforms are further. Much further. An awful, awful station.

So that's another central London station managed by Network Rail that, during disruption, can suddenly and mysteriously find itself with zero / 0 staff on duty? Is there an official Network Rail contingency plan that instructs all staff to hide in a back office and wait out the storm?

I suspect that, given the ORR appear to be particularly concerned about a select few incidents rather than the "Euston Crush" that happens several times every day, their concerns are directed at those isolated (but still all too common incidents) where, during severe disruption, a platform is...

Might I also draw members' attention to this thread from July... https://www.railforums.co.uk/threads/raising-the-alarm-when-witnessing-a-crush-at-a-station.251295/ ...where the concerns I aired were variously described - by rail staff, oddly enough - as "completely implausible", from a...

Perhaps because passengers are complaining about it and trying to hold Network Rail accountable, rather than allowing staff to brush issues under the rug because they are common / "normal"?