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I would CC SWR customer services in so that they are aware of how their customers are being treated by GTR's inept prosecutions department.

"pulls out the fines book" What the hell is a fines book? The court sets a fine. An RPI can issue a penalty fare, but that was not what happened in this case. In this case a TIR was filed and the OP given a zero fare ticket to enable travel. Based on the OP's description, GWR were trying...

Do NOT ring them. Always deal with Debt collectors in writing. I know from bitter experience. They will just keep calling you. An email is fine. Ask them what the debt is for, who passed it to them and for them to send you the credit agreement it refers to. Lowell do deal with mobile phone...

With all due respect, the normality on this forum is to make people accountable for their actions. In this case the person travelled on a child ticket. You don't do this accidentally. In that case, I like the poster you replied to would argue that they have been lucky, should pay the PF and...

I have spoken to the guard once when on the platform about a ticket. This was SWT, about 5 years ago at Petersfield on the first train of the morning to Portsmouth. The TVMs weren't working for some reason. I simply asked can I buy a ticket once we're underway? he answered yes and I boarded...

By paying the administrative settlement, you've done the right thing. The matter is now closed as far as GWR are concerned. If this is a regular journey it may be worth considering a season ticket. If not, buy tickets before travel and make a journey to the station to pick them up the night...

Claim away. If you are within the rules, they have no right to refuse the claim.

Your case from the original post is Journey A. Your intended connection left on time but you missed it because the VT service was late in. The fact that subsequent services were cancelled or late is not relevant (apart from the total delay time). Had the VT service made it to Rugby on time...

Perhaps another trading name of Independent Transport Associates Ltd (AKA IRCAS)

Not necessarily. TPE type tickets that are not subject to NRCoT (NRCoC is no longer valid) are the property of the TPE that issued it. In the OP's case South Yorkshire.

How did the guard commit a crime? The passenger does not own the ticket. It is owned by the PTE in this case and by the railway in the case of a normal ticket.

The PTE would own the ticket... The PTE's rules would take priority over NRCOT.

That's fair enough, but Merseyrail is a heavily used commuter service

That should be the other way round. Pass or guard assist should be doing the customer service/revenue side. The guard has the responsibility along with the driver for the safety of their train.

Not helped by different TOCs calling the safety critical guard role either guard (SWT), conductor (GTR - for the few that are left), or Train Manager (Virgin and VTEC). Note the TOCs in brackets are just examples and are not exclusive.

It's the same on all Desiro UK stock.

I believe they are on EMT.

Sadly in a legal position you are in the wrong. My last post was quite blunt on this, however I do empathise with you in that Merseyrail should allow ticket on departure. However Trainline (not a site I have purchased tickets from in a long time because they charge booking fees) does...

You mean the system they contribute to with their council tax? People want to pick up tickets via TOD from Merseyrail stations are going to be locals and therefore contributing. Can you pick up tickets via TOD from London Overground?

Not being funny. I buy a ticket online and select TOD. I get a booking reference. The station doesn't have TOD collection facilities... So far, that's the OP's story. There is nothing to prove to Merseyrail that someone else hasn't collected the ticket and is using it. They therefore...