Afternoon all,
I hold a 16-25 railcard, which expires on 22/3/12. Trying to be organised, I renewed it at Warrington Central on Friday afternoon (24/2/12), using the "renew up to 30 days in advance" rule, as part of a journey to Durham for the weekend.
On the Warrington Central-York leg of the journey, I realized that what I'd been issued was a railcard valid until 23/2/13, not 22/3/13 as I'd expected. The railcard receipt has an expiry date of 23/3/13, but the issued coupon and POS receipt both say valid until 23/2/12. It appears that what's been issued is a brand new railcard, not a renewal.
I spoke to the travel centre at York when I changed there, and the supervisor there informed me that it would be easy to correct, but that it would need to be at Warrington, as they'd issued it.
I rang TPE customer relations when I arrived into Durham, and they agreed with the supervisor at York; saying if I take both railcards and the receipt into Warrington before 22/3/12, they'll be able to sort it out for me.
I've just got back from Warrington Central, and they've told me that Customer Relations don't know how the TIS works, there's nothing they can do in the station, and the best I can do is try and apply for a refund (which "will probably take a few months") for the wrongly-issued one then buy a new one.
Any advice forumites?
Cheers,
Freddie
I hold a 16-25 railcard, which expires on 22/3/12. Trying to be organised, I renewed it at Warrington Central on Friday afternoon (24/2/12), using the "renew up to 30 days in advance" rule, as part of a journey to Durham for the weekend.
On the Warrington Central-York leg of the journey, I realized that what I'd been issued was a railcard valid until 23/2/13, not 22/3/13 as I'd expected. The railcard receipt has an expiry date of 23/3/13, but the issued coupon and POS receipt both say valid until 23/2/12. It appears that what's been issued is a brand new railcard, not a renewal.
I spoke to the travel centre at York when I changed there, and the supervisor there informed me that it would be easy to correct, but that it would need to be at Warrington, as they'd issued it.
I rang TPE customer relations when I arrived into Durham, and they agreed with the supervisor at York; saying if I take both railcards and the receipt into Warrington before 22/3/12, they'll be able to sort it out for me.
I've just got back from Warrington Central, and they've told me that Customer Relations don't know how the TIS works, there's nothing they can do in the station, and the best I can do is try and apply for a refund (which "will probably take a few months") for the wrongly-issued one then buy a new one.
Any advice forumites?
Cheers,
Freddie