25th March 13:07 Peterborough [PBO] to Kings Cross [KGX]

Discussion in 'Fares Advice & Policy' started by The Rattler, 8 Apr 2015.

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  1. The Rattler

    The Rattler Member

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    I was booked on an advance to travel on the 13:07 Peterborough to Kings Cross train. I believe the train was cancelled and have applied for a refund but VTEC have written back to me stating "As our train running indicate a delay of under 30 minutes, I regret that I am unable to offer any compensation on this occasion"

    Is someone able to check that my specified train was cancelled or offer any other advice please
     
  2. CallySleeper

    CallySleeper Established Member

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    It was cancelled, attributed to a points failure. VTEC probably argue because you could have caught the next train (13.28 to Kings Cross) and still arrived within 30 minutes of the scheduled arrival time of your booked train (14.23) you're not eligible for compensation.
     
  3. najaB

    najaB Veteran Member

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    Did you still travel?
     
  4. yorkie

    yorkie Administrator Staff Member Administrator

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    You chose not to travel? You're entitled to an immediate refund from the ticket office, or by enclosing the tickets later to the point of sale.

    That refers to compensation for a delay to a journey you did make.

    So, there is confusion somewhere!

    Can you clarify, are you requesting a refund for a journey you did not make, or compensation for a journey you did make?

    If the latter, what train did you actually catch and what time did you arrive?
     
  5. Arctic Troll

    Arctic Troll Established Member

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    The delay replay applies to your journey, not a specific train.

    If there was another train (another on time train, or another delayed train) which would have got you to Kings Cross within 30 minutes of your booked arrival time, you have no entitlement to compensation.

    If you chose not to travel, you are entitled to a full refund.
     
  6. The Rattler

    The Rattler Member

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    Thanks for your replies.

    I didn't realise it made a difference when the next available service was.

    Without boring you all with the details I actually travelled earlier as I noticed the train was cancelled a couple of hours before I travelled. This did cause me to cut a meeting short to ensure I was in-time for my next meeting...
     
  7. yorkie

    yorkie Administrator Staff Member Administrator

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    In most cases, the Train Company would let you catch the train before, or the train after, your train was due. Or they may lift restrictions completely. Always seek advice in this situation, where practicable.
    As you travelled earlier, you were not delayed, so no delay compensation is due.

    As you travelled, there is no refund claim either.

    For the record, had you caught the next train (rather than an earlier train), you'd have been approx 23 mins late, I believe.
     
  8. The Rattler

    The Rattler Member

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    Thanks - two reasons for the refund application:

    1) I didn't realise any of the above
    2) When I went to the ticket office to get my ticket endorsed (which I have been told off before for not doing) the lady behind the counter handed me a delay form

    All very complicated :)
     
  9. TonyR

    TonyR Member

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    What's the situation if the train for which you have an advanced ticket is delayed and another train comes in before it. Do you have to wait for your delayed train and can you then get delay repay? I ask because this has happened to me and the platform staff were unclear as to whether I could get on the next train or had to wait.
     
  10. Welshman

    Welshman Established Member

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    Something similar happened to me a while ago, and I was told I must wait for my booked train, even though it was appreciated that would result in a missed connection further down the line, and an eventual arrival late enough to warrant a claim for compensation.

    It all seemed rather pointless. Hey-ho!
     
  11. Arctic Troll

    Arctic Troll Established Member

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    If you are delayed once your journey has started, you are allowed to take the next available train of the same TOC to get you to your destination with the least delay. In disruption a TOC will usually, but not always, lift travel restrictions anyway.

    Some posters on here have attempted to claim your journey has not started until you are actually on board your first train, but I think that's a strange definition.
     
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